Marlon Arevalo
Queens,NY
Summary
Highly motivated customer service specialist with over 20 years in transportation, experience in resolving customer complaints and promoting conflict resolutions
Overview
10
10
years of professional experience
Work History
Census Field Supervisor
US Census Bureau
New York, NY
07.2020 - 11.2020
- Managed staff of 30 enumerators
- Completed daily payroll for 30 employees.
- Dispatched staff to their assigned regions
- Disseminated work materials to individuals and main office
- Resolved worker problems and human resources issues through active listening and open-ended questioning, escalating major problems to manager.
- Verify completion of documents
Dispatcher/Manager
Aguila Limo Corp
Corona, NY
10.2016 - 05.2019
- Oversee phone operators and dispatchers
- Manage client accounts
- Make sure data is input for following day
- Resolve any drivers issues
- Communicating with customers and insurance agencies
- Deal with 60 drivers per shift
Insurance Agent
Farmers Insurance Agency
East Meadow, NY
05.2016 - 09.2016
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Maintained high standards of customer service by building relationships with clients.
- Obtained underwriting approval by completing application for coverage.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Upsold additional products and services after identifying customer needs and requirements.
- Finalized sales and collected necessary deposits.
Dispatcher / Phone Operator
Mexicana Car And Limo Service
Jackson Heights, NY
12.2004 - 01.2012
- Calculated and quoted charges for services for pick up and drop off
- Provided relay service for hearing-impaired users.
- Supported customers by managing 250 calls per day efficiently while maintaining professionalism and upbeat tone.
- Collected and verified telephone numbers, addresses and proper spelling of names.
- Resolve any driver issues
- Deal with 80 drivers per shift, making sure they were on time appointments and live calls
Skills
- Quality Assurance
- Handling Customer Complains
- Complex Problem Solving
- Team Management and Supervision
- Schedule Coordination
- Decision Making
- Customer Service Management
- Project Management
- Friendly and Relatable
- Spanish Fluency
- Verbal and Written Communication
- Multitasking and Prioritization
Languages
Spanish
Timeline
Census Field Supervisor
US Census Bureau
07.2020 - 11.2020
Dispatcher/Manager
Aguila Limo Corp
10.2016 - 05.2019
Insurance Agent
Farmers Insurance Agency
05.2016 - 09.2016
Dispatcher / Phone Operator
Mexicana Car And Limo Service
12.2004 - 01.2012