Marlon Giraldo

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Responded to customer requests for products, services, and company information.

• Trained new Customer Service Representatives on company policies, procedures, and best practices.

• Trained new collections representatives on collections processes and incentivized team members to achieve production goals.

• Telephone Service - Professionally processed 100+ calls per day, providing information and service to ensure customer satisfaction.

• Supervised daily operations and ensured adherence to customer service protocols.

• Trained and mentored new team members on customer interaction best practices.

• Implemented training programs for new staff, enhancing product knowledge and service skills.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.