Marlon Jackson
Round Rock,Texas
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
14
14
years of professional experience
Work History
Retention Account Specialist
Charter Communications
08.2020 - 06.2024
- Identified opportunities to advocate for other parts of the Charter services portfolio.
- Established lasting connections with key decision-makers in target accounts, ultimately securing long-term contracts.
- Evaluated competitor offerings regularly and adjusted strategies accordingly to maintain an edge in the market.
Technical Support Specialist
Charter Communications Inc
10.2015 - 08.2020
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Created user accounts and assigned permissions remotely via Charter's internal cloud infrastructure
- Reduced downtime by proactively identifying potential network problems and implementing corrective measures.
Temporary Associate, Mac Sales Expert
Apple Inc.
08.2014 - 08.2015
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Developed strong product knowledge, effectively communicating features and benefits to customers for informed decision making.
Temporary Associate, Quality Assurance Analyst
Flextronics
01.2013 - 01.2014
- Collected and reported non-conforming products found during inspections
- Conducted usability tests to enhance user experience and optimize overall product design.
- Maintained detailed documentation of testing processes, facilitating knowledge sharing among team members and future reference.
Inside sales Representative
Dell Inc.
01.2010 - 01.2013
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Education
Bachelor of Music - Violin Performance
Stetson University
DeLand, FL05.2008
Skills
- Account Management
- Customer relationship development
- Document Management
- Microsoft Office proficiency
- Excellent Communication
Timeline
Retention Account Specialist
Charter Communications
08.2020 - 06.2024
Technical Support Specialist
Charter Communications Inc
10.2015 - 08.2020
Temporary Associate, Mac Sales Expert
Apple Inc.
08.2014 - 08.2015
Temporary Associate, Quality Assurance Analyst
Flextronics
01.2013 - 01.2014
Inside sales Representative
Dell Inc.
01.2010 - 01.2013
Bachelor of Music - Violin Performance
Stetson University