Boluwa Gael Bokanga
Charlotte,US
Summary
Experienced professional with extensive background catapulting customer engagement and sales numbers through innovative advertising strategies. Knowledgeable about mobilization and monetization initiatives effective at driving remarkable growth. Attentive to customer needs and industry-specific parameters.
Overview
5
5
years of professional experience
Work History
Retention Account Specialist
Spectrum
Charlottesville, NC
05.2024 - Current
- Provided exceptional customer service by responding promptly to phone calls and emails from customers.
- Worked closely with the sales team in order to provide timely updates on customer accounts.
- Developed and maintained customer accounts by accurately recording customer information.
- Collaborated with other departments to resolve problems related to customer accounts.
- Researched and resolved customer inquiries regarding billing issues or payment disputes.
- Processed payments for customers, including credit card transactions, checks, wire transfers, and ACH payments.
- Maintained a database of customer contact information for communication purposes.
Call Center Agent
tranzact
Charlotte, US
02.2024 - 05.2024
- Handled high volumes of incoming calls from customers while maintaining quality standards for call duration time.
- Employed active listening skills to assess customer needs and provide appropriate solutions accurately.
- Developed effective communication and negotiation techniques to resolve customer issues effectively.
- Resolved escalated customer complaints calmly and diplomatically, while ensuring that all commitments were met.
- Utilized computer systems, databases, and other resources to research customer inquiries and respond appropriately.
Online Shopper
Walmart
CONCORD, US
01.2023 - 01.2024
- Utilized problem-solving skills to resolve customer issues quickly and efficiently.
- Implemented strategies for improving customer satisfaction ratings.
- Managed inventory levels to ensure timely delivery of items to customers.
- Analyzed customer data to identify trends in purchasing behavior.
- Provided technical support for customers experiencing difficulty with their online purchases.
- Assisted customers with returns or exchanges of merchandise purchased online.
Soccer Coach
Soccer Foundation
Charlotte, US
08.2022 - 12.2022
- Organized and led team scrimmages during practices to help players apply their skills in game-like situations.
- Managed equipment inventory including uniforms, balls, cones and other supplies necessary for practices or games.
- Instructed players on proper techniques for dribbling, passing, shooting and defending.
- Developed and implemented weekly practice plans to improve players' technical, tactical, physical and mental abilities.
- Collaborated with school administrators to promote youth soccer programs within local communities.
Customer Service Representative Lead
Food Lion
Charlotte, NC
08.2021 - 09.2022
- Resolved escalated issues from customers or other departments within the organization.
- Assisted customers in resolving inquiries or complaints via telephone, email, or other channels.
- Developed strategies for improving customer service operations and processes.
- Provided one-on-one coaching sessions to help employees improve their customer service skills.
- Created reports that tracked overall performance metrics such as response times, average handle times, andresolution rates.
Customer Service Representative
amazon
Charlotte, US
05.2021 - 08.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Cashier
Food Lion
Charlotte, nc
07.2020 - 05.2021
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Operated cash registers to process payments for goods and services.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
Sales Agent Representative
custco
Rock hill, SC
01.2020 - 05.2020
- Conducted market research to identify new sales opportunities.
- Created reports detailing weekly and monthly performance metrics related to sales goals achieved.
- Processed orders accurately while maintaining a high level of accuracy when entering data into the system.
- Prepared and presented presentations to potential customers about the benefits of our products.
- Collaborated with cross-functional teams including marketing and operations departments on projects related to improving overall customer experience.
Education
Associate in Arts (A.A.) - Finance & Accounting
Central Piedmont Community College
Charlotte, NC12.2022
Bachelor of Science (B.S.) - Finance & Accounting Candidate
University of South Carolina - Columbia
Columbia, SC07.2026
High School Diploma -
Rock Hill High School
Rock Hill, SC06-2020
Skills
- Trilingual
- Strong organizational
- Time management
- Multitasking
- Leadership
- Strong math skills
- Critical thinking
- Verbal communication
- Written communication
- Teamwork
- Problem-solving abilities
- Adaptability
- Flexibility
- Analytical thinking
- Communication skills
- Customer satisfaction
- Decision-Making
- Customer Service
- Online Order Processing
- Sales Expertise
- Financial analysis
- Attention to detail
- Billing issue resolution
- Business Development
- Account Administration
- Schedule Coordination
- Customer Engagement
Languages
- English
- French
- Lingala
Timeline
Retention Account Specialist
Spectrum
05.2024 - Current
Call Center Agent
tranzact
02.2024 - 05.2024
Online Shopper
Walmart
01.2023 - 01.2024
Soccer Coach
Soccer Foundation
08.2022 - 12.2022
Customer Service Representative Lead
Food Lion
08.2021 - 09.2022
Customer Service Representative
amazon
05.2021 - 08.2021
Customer Service Cashier
Food Lion
07.2020 - 05.2021
Sales Agent Representative
custco
01.2020 - 05.2020
Associate in Arts (A.A.) - Finance & Accounting
Central Piedmont Community College
Bachelor of Science (B.S.) - Finance & Accounting Candidate
University of South Carolina - Columbia
High School Diploma -
Rock Hill High School
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