CEO of OTG Transport & Logistics, which is a last-mile courier business servicing the NYC Tri-State area. We specialize in regional same day deliveries of packages, message parcels, medical specimens, and general freight using high-roof cargo vans. Our customers are medical professionals, attorneys and local businesses who need reliable, same-day services not offered by larger service providers.
US Army veteran and avid entrepreneur. Experienced ISSO with a demonstrated history of working in the Information Technology & Services industry. Skilled in Information Assurance, RMF, Security Monitoring, and Vulnerability Assessment.
Overview
2
2
years of professional experience
Work History
CEO
OTG Transport & Logistics LLC
Queens, NY
04.2023 - Current
Establish lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Oversee business-wide changes to modernize procedures and organization.
Update business processes, products and team makeups to generate more business opportunities and cater to audience needs.
Contact customers to confirm delivery details and locations.
Perform walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Properly document all specimens received using automated services.
Utilize GPS technology to navigate/plan delivery routes and avoid traffic congestion.
Build professional relationships with customers and business partners to establish trust and credibility.
Greet recipients, delivered packages, and parcels and acquire proper signatures for all deliveries.
Develop strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
Implement strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
Track delivery status and updated customers for expected delivery time.
Cultivate forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
Found performance- and merit-based evaluation system to assess staff performance.
Establish and maintained strong relationships with customers, vendors and strategic partners.