Marlon Nzaji Wa Nzanji
Richmond,VA
Summary
Dynamic customer service professional with a friendly demeanor and proven problem-solving skills, honed at Maximus. Successfully streamlined data entry processes at Blue Cross and Blue Shield, enhancing efficiency and accuracy. Adept at teamwork and collaboration, committed to continuous improvement and delivering exceptional service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Customer Service Remote
Maximus
09.2022 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Data Entry
Blue Cross and Blue Shield
01.2019 - 08.2022
- Developed customized budget templates to streamline data entry and analysis for various departments.
- Enhanced financial aid processing by streamlining document verification and data entry procedures.
- Reduced order processing time with meticulous attention to detail and accurate data entry.
- Streamlined data entry processes for increased efficiency in managing information resources.
Education
Business Administration And Management
Wake Technical Community College
Raleigh, NCSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Customer Service Remote
Maximus
09.2022 - 03.2025
Data Entry
Blue Cross and Blue Shield
01.2019 - 08.2022
Business Administration And Management
Wake Technical Community College
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