Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marlon Peters

Harker Heights

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Reliable and adaptable with excellent communication and problem-solving skills. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

6
6
years of professional experience

Work History

Security

Best Crowd-Management
Austin
05.2024 - Current
  • Directed security staff during events, ensuring smooth operations - Decreased response time to incidents - Developed and enforced security policies - Leveraged collaborative skills - Strengthened event safety protocols
  • Supervise employees and crowd control

Appliance Delivery

Lowe’s
Temple
10.2022 - 04.2023
  • Delivered appliances to customers, ensuring timely and safe arrivals, enhancing customer satisfaction.
  • Assist with setting up new appliances and removing old appliances, if applicable.
  • Coordinated with team members to streamline delivery routes, reducing transit times and fuel costs.

Deliver Driver

Amazon
Round Rock
07.2021 - 07.2022
  • Delivered packages efficiently, completing over 200 deliveries daily, ensuring timely service.
  • Collaborated with dispatch team, optimizing delivery routes, saving 15% on fuel costs.
  • Resolved customer issues promptly, improving overall customer feedback scores.

Cashier

Buc-ees
Temple
08.2020 - 05.2021
  • Greeted, cashed, and bagged customers efficiently, ensuring smooth transactions and customer satisfaction.
  • Maintained and cleaned beverage station, ensuring a hygienic and well-stocked environment.
  • Handled cash and card transactions accurately, minimizing errors and ensuring financial accuracy.

Cashier

Freddy’s Steakburger
Harker Heights
03.2020 - 08.2020
  • Taking customer orders, handling customer transactions efficiently, reducing wait times and improving customer satisfaction.
  • Maintained accurate cash drawer, ensuring zero discrepancies and enhancing financial accountability.
  • Assisted in training new employees, fostering a collaborative and supportive team environment.

Education

High School Diploma -

Harker Heights High School
Harker Heights, TX
06.2019

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Teamwork
  • Problem Solving
  • Interpersonal Communication
  • Collaboration
  • Active Listening

Languages

English
Native or Bilingual
French
Elementary

Timeline

Security

Best Crowd-Management
05.2024 - Current

Appliance Delivery

Lowe’s
10.2022 - 04.2023

Deliver Driver

Amazon
07.2021 - 07.2022

Cashier

Buc-ees
08.2020 - 05.2021

Cashier

Freddy’s Steakburger
03.2020 - 08.2020

High School Diploma -

Harker Heights High School