Professional Summary
Overview
Work History
Education
Skills
Timeline

Marlon Tubbs

Smart & Final
Forest Park,IL
26
years of professional experience

Proven leader in customer service management at Sam's Club, adept at resolving complaints and fostering team collaboration. Skilled in cash handling and maintaining high work ethic, I significantly reduced customer complaints by implementing effective solutions. My experience ensures a seamless shopping experience, prioritizing customer satisfaction and operational efficiency.

Seasoned retail management professional with demonstrated history of success in boosting team productivity and operational efficiency. Manage and encourage staff to achieve continuous improvements and maximize customer service standards. Proven leader with analytical approach to tackling day-to-day and complex challenges.

Work History

Front End Manager

8 Years 11 Months
Smart & Final | 11.2015 - 10.2024
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.

Customer Service Manager

16 Years 1 Month
Sams Club | 06.1998 - 07.2014
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

High School Diploma

Bethel New Life | Chicago, IL | 06-1991

Skills

Great customer service
Forklift Certification
Processing Merchandise
Stock
Cash Handling
Detailed Oriented
High Work Ethic
Team Player
Fast Learner
Management Experience

Timeline

Front End Manager

Smart & Final
11.2015 - 10.2024Read More

Customer Service Manager

Sams Club
06.1998 - 07.2014Read More

Bethel New Life

High School Diploma
Read More
Marlon Tubbs