Marlon Tuttle
Director of Property Management
Charlotte,NC
Summary
Strategic Multi-Site Executive with over 5 years of leadership in high-density student housing, managing portfolios of 1,700+ beds and driving significant Net Operating Income growth. Achieved consistent 100% occupancy across assets while implementing rental rate increases of up to 16%. Directed teams of 30+ and led complex capital improvement projects.
Overview
6
6
years of professional experience
Work History
Director of Property Management
American Campus Communities, Charlotte Market
10.2024 - Current
- Spearhead all leasing, marketing, and facility operations across 3 major properties, validating strict adherence to ACC and University performance standards
- Balanced regional portfolio performance through prioritization of revenue growth and expense controls, enhancing overall bottom-line results
- Supervise multi-layered workforce of 28 staff members, including 7 management-level reports, to cultivate high-performing and organized service cultures
- Modernized delinquency management by securing dedicated eviction counsel for General Managers, ensuring legal compliance and strengthening recovery protocols
- Navigate complex transition of The Edge from an owned asset to a managed property owned by UNC-Charlotte, preserving operational continuity and resident satisfaction during the handoff
- Act as lead university liaison, providing transparent reporting and consistent support to strengthen institutional partnerships
- Negotiated regional vendor contracts, optimizing external partnerships to effectively manage operational overhead
Area Manager
American Campus Communities, Charlotte Market
09.2023 - 10.2024
- Increased rental rates by 16% across 3 key locations (The Edge, University Crossings, University Walk), resulting in revenue growth for 2024-2025 cycle
- Boosted rental rates by up to 16% across 3 key locations (The Edge, University Crossings, University Walk), driving significant revenue growth for 2024-2025 cycle
- Oversaw operations for 1,746-bed multi-property portfolio, ensuring performance and maintenance standards for all residential assets
- Mentored diverse team of 30 staff, including general managers and office personnel, while managing The Edge, promoting alignment with business goals
General Manager
American Campus Communities, the Edge
11.2022 - 10.2024
- Realized 100% occupancy for 2023-2024 leasing cycle, marking the first time property reached full capacity in over a decade
- Restored dormant building and 2 offline units to active status, increasing rentable inventory after 2-year vacancy
- Managed property budget and financial strategy, reducing overhead costs while enhancing bottom-line performance
- Restored dormant building and 2 offline units to active status, increasing rentable inventory after two-year vacancy
General Manager
American Campus Communities, University Crossings
05.2021 - 11.2022
- Boosted leasing traffic by 105% year-over-year, hitting 100% property occupancy for first time in company history
- Expanded Net Operating Income (NOI) by over $1M, introducing reserved parking revenue and cost-saving operational shifts to strengthen bottom line
- Orchestrated large-scale capital improvements, including roof and garage repairs, ensuring projects remained on schedule and within budget to enhance property value
- Curbed delinquency to under 1% by overhauling rent collection and payment plan processes, securing consistent cash flow for operations
Assistant General Manager
American Campus Communities, University Crossings
09.2020 - 05.2021
- Assisted General Manager in supervising daily operations, leasing, and facility maintenance, ensuring consistent property performance and maintenance standards
- Balanced administrative oversight with active leasing strategies, optimizing occupancy rates through coordinated team efforts
- Coordinated administrative oversight with active leasing strategies, maximizing occupancy rates through effective team collaboration
Education
Bachelor of Science - Business Management
University of North Carolina at Charlotte
Charlotte, NCSkills
- Occupancy & Revenue Growth, Transition & Integration Management, Financial Planning, Team Leadership, Performance Coaching, Legal & Compliance Oversight, Marketing & Brand Strategy, Operations Management
- Salesforce, Microsoft 365, Tableau, MRI, IBM (FiFo), Banner, Cash Pro, Nexus, Tenant Key
- Property inspections
- Real estate transactions
- Rent collection
- Budget Management
Awards & Honors
“Culture Captain of the Year” Award | American Campus Communities Conference | 2025, Employee of the Quarter (Q2) | American Campus Communities Conference | 2023
Timeline
Director of Property Management
American Campus Communities, Charlotte Market
10.2024 - Current
Area Manager
American Campus Communities, Charlotte Market
09.2023 - 10.2024
General Manager
American Campus Communities, the Edge
11.2022 - 10.2024
General Manager
American Campus Communities, University Crossings
05.2021 - 11.2022
Assistant General Manager
American Campus Communities, University Crossings
09.2020 - 05.2021
Bachelor of Science - Business Management
University of North Carolina at Charlotte