Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARLON BRUNSON

Jacksonville,Fl

Summary

Eager to fulfill challenging role within client-focused team. Strong foundation of building excellent client rapport to foster satisfaction and loyalty. Diverse skill set that includes financial knowledge and expansive experience in the banking Industry. Skilled in client relationship, conflict resolution, management and leadership roles.

Overview

16
16
years of professional experience

Work History

Regional Branch Manager

Wells Fargo Bank N.A.
10.2013 - Current
  • Determining customers financial needs with financial reviews for consumer and business clients with lending services, personal goals, retirement and complex issues for existing and new clients.
  • Managing branch and overseeing bank operations, mentoring and assisting with peer-coaching for increased sales and performance.
  • Participating in community events, committees and business groups to help establish and build lifelong relationships with clients.
  • Partnering with mortgage officers, merchant services representatives, and financial advisors to provide clients with optimal financial solutions.
  • Assessing employee performance and developed improvement plans.
  • Enhancing branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocols.
  • Compiling with regulatory guidelines and requirements.

Retail Sales Consultant

Sprint
05.2012 - 02.2013
  • Provided and performed customers total sales solutions for wireless/mobility needs and identifying right solutions for billing, technical and/or account issues.
  • Demonstrating and selling Sprints devices, accessories and service plans while exceeding key performance objectives for increased sales goals.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Store Manager

Metropcs/T-Mobile
07.2008 - 12.2011
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Education

Some College (No Degree) - Criminal Justice

University of Phoenix - North Florida Campus
Jacksonville, FL

Some College (No Degree) - Criminal Justice

Florida Gateway College
Lake City, FL

Skills

  • Coaching
  • Financial Product Knowledge
  • Sales expertise
  • Financial Advising
  • Banking
  • Relationship building and management
  • Consumer banking specialist
  • Team Leadership
  • Sales Goals
  • Teaching
  • Branch Operations
  • Federal Regulations

Timeline

Regional Branch Manager

Wells Fargo Bank N.A.
10.2013 - Current

Retail Sales Consultant

Sprint
05.2012 - 02.2013

Store Manager

Metropcs/T-Mobile
07.2008 - 12.2011

Some College (No Degree) - Criminal Justice

University of Phoenix - North Florida Campus

Some College (No Degree) - Criminal Justice

Florida Gateway College
MARLON BRUNSON