Marlowe Craig
Oakland,CA
Summary
Dynamic professional specializing in client management and service coordination. Enhances client retention through effective communication and strategic vendor partnerships, leading to improved satisfaction and loyalty.
Overview
1
1
Language
1
1
Certification
16
16
years of professional experience
Work History
Eyelash Technician/Owner
Wisplashed
Oakland, CA
01.2011 - 08.2026
- Updated skills in latest trends and techniques in eyelash extensions to enhance service offerings.
- Performed lash fills, removals, and touch-ups.
- Maintain a clean and organized work area, sterilize tools, and follow proper sanitation protocols.
- Fostered strong client relationships through effective communication and education, leading to increased client loyalty.
- Provided exceptional customer service to ensure client satisfaction.
- Executed targeted marketing strategies to attract new clients and improve retention rates.
- Assisted corporate clients with online bookings for complex international travel arrangements and other related reservations.
Maintenance Coordinator
Real Management Company
San Francisco, CA
11.2024 - 08.2025
- Coordinated routine maintenance while representing the company to tenants, owners, vendors, and prospective clients.
- Resolved customer issues and managed complaints promptly and professionally, contributing to a 20% increase in retention rates.
- Executed critical clerical tasks including answering phone calls, greeting visitors, and organizing keys.
- Assisted office staff with daily tasks and supported the Bookkeeper and Senior Property Manager.
Assistant Property Manager/Tenant Service Coordinator
Barker Pacific Group, Inc.
San Francisco, CA
11.2022 - 02.2024
- Coordinated build-out and upgrades for Class A 42-floor, 738,880 sq. ft. office tower in San Francisco.
- Managed rent collection from tenants, ensuring payment verification and resolving discrepancies.
- Served as primary contact for two buildings, facilitating daily communication with teams and staff.
- Prepared purchase orders, coded vendor invoices for payment, and followed up on inquiries.
- Communicated effectively through emails and meetings to relay information.
- Managed time efficiently to ensure timely completion of projects.
- Researched travel destinations, arranged bookings, and supervised online handling of sensitive payments.
Tenant Service Coordinator
Alhouse Deaton
San Francisco, CA
09.2018 - 04.2022
- Oversaw 135 Main Street, a Class A, 22-floor office tower encompassing 257,831 sq ft as main point of contact for tenants.
- Managed a busy office calendar and conducted tours to show office suites while establishing and maintaining positive relationships with existing and prospective tenants.
- Coordinated tenant appreciation events and managed publication and distribution of correspondence to enhance tenant engagement.
- Developed strategic relationships with key external vendors resulting in the successful negotiation of favorable contract terms.
- Responsible for coding weekly AP/AR, tenant bill-backs and CAM to ensure tenant cost authorizations.
- Ensured life safety programs adhered to company guidelines, promoting safety for tenants and employees.
Education
Cosmetology -
International College of Cosmetology
San Francisco, CA06-2011
Marketing/Advertising/Communication Design -
The Fashion Institute of Technology
New York, NY09-2001
Skills
- Client management and retention
- Service and travel coordination
- Vendor and financial management
- Data management and analysis
- Microsoft Office proficiency
- Computer literacy
- Time management skills
- Effective communication
Languages
English
Native/ Bilingual
Certification
- Cosmetology License
- Minky's Eyelash Certification
Timeline
Maintenance Coordinator
Real Management Company
11.2024 - 08.2025
Assistant Property Manager/Tenant Service Coordinator
Barker Pacific Group, Inc.
11.2022 - 02.2024
Tenant Service Coordinator
Alhouse Deaton
09.2018 - 04.2022
Eyelash Technician/Owner
Wisplashed
01.2011 - 08.2026
Cosmetology -
International College of Cosmetology
Marketing/Advertising/Communication Design -
The Fashion Institute of Technology