Marlyd Velez
South Milwaukee
Summary
Dynamic customer service professional with a proven track record at JCPenney, excelling in high-pressure environments. Demonstrated expertise in cash handling and a strong commitment to customer satisfaction, fostering loyalty through empathetic conflict resolution. Recognized for reliability and teamwork, consistently achieving goals while maintaining a professional appearance.
Overview
2018
2018
years of professional experience
Work History
Floor Staff Member
Patrick Cudahy
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
JCPenney
02.2007 - 05.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Highschool Diploma -
Watertown Highschool
Watertown, NY 06.1996
Skills
- Cleanliness and hygiene
- Workplace safety
- Cash handling expertise
- Patience and empathy
- Reliability and punctuality
- Strong teamwork
- Sales proficiency
- Professional appearance
- Technical aptitude
- Customer service
- Cleaning
- Cash handling
- Merchandise display
- Goal oriented
- POS system operation
- Product promotion
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
JCPenney
02.2007 - 05.2017
Floor Staff Member
Patrick Cudahy
Highschool Diploma -
Watertown Highschool
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