Marlyn Burrill
Fort Collins,CO
Summary
Motivated worker excelling in multitasking and time management, ensuring swift and accurate deliveries. Adept at maintaining professionalism and resolving customer issues, leading to increased satisfaction and loyalty. Skilled in GPS navigation, stress management, and fostering strong customer relationships, contributing to consistent service excellence and team collaboration.
Overview
10
10
years of professional experience
Work History
Food Delivery Driver
DoorDash
01.2019 - Current
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Customer Service Representative
Qualfon Fort Collins
02.2016 - 10.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Teletech
01.2015 - 01.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Multirational Corp
10.2014 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Science - Nursing
University of Cebu - Banilad Campus
Cebu City, 6000 Cebu, Philippines04-2014
Skills
- Food handling
- Safety awareness
- Excellent sense of direction
- Efficient driving
- Multitasking Abilities
- Multitasking
- Leadership skills
- Time management abilities
- Stress Management
- Documentation
- Prioritization
- Building rapport
- Stress Tolerance
- Team building
- Teamwork skills
- Customer service excellence
Timeline
Food Delivery Driver
DoorDash
01.2019 - Current
Customer Service Representative
Qualfon Fort Collins
02.2016 - 10.2016
Customer Service Representative
Teletech
01.2015 - 01.2016
Customer Service Representative
Multirational Corp
10.2014 - 01.2015
Bachelor of Science - Nursing
University of Cebu - Banilad Campus
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