Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ami Wolverton

Lewisville

Summary

Professional with extensive experience in customer service and operational management within the food delivery sector. Successfully resolved customer disputes while adhering to company policies, enhancing overall customer satisfaction. Demonstrated effective time management and route optimization skills through proficient use of GPS navigation systems, contributing to timely deliveries. Managed team operations by delegating tasks and providing training, ensuring compliance with food safety standards and maintaining high service quality.

Food Delivery Driver with motivation to handle continuous driving and back-to-back orders. Meets delivery targets by knowing local roads well and uses GPS applications. Dedicated to customer satisfaction.

Reliable Food Delivery Driver known for high productivity and efficient task completion. Skilled in navigating routes, customer service, and time management to ensure fast and accurate deliveries. Excel in communication, adaptability, and problem-solving to meet diverse customer needs and maintain satisfaction. Committed to safety and quality service in every delivery.

Customer-focused sales professional with dedication to safe driving and meeting delivery deadlines. Courteous and cordial with desire to penetrate new target markets while giving existing customers excellent support and service.

Dynamic Sales Representative with history of success servicing top-performing territories. Skilled in growing revenues by identifying and targeting customer needs and requirements – recommending key products and specials.

Safety-conscious driver experienced with light trucks and vans. Works quickly to meet daily targets with expert loading, unloading and transportation. Adapts quickly to changing situations to overcome problems and maintain performance.

Seasoned professional with experience running local and regional routes while exceeding profit goals. Skillfully maintains knowledge to inform customers and expand sales. Organizes accounts and paperwork to promote optimal business operations and customer satisfaction.

Versatile sales and services professional with strong background representing wide range of organizations and products. Strategic in managing accounts with retail food stores, wholesale grocers, restaurants, hotels, and institutions.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.

Overview

4
4
years of professional experience

Work History

Food Delivery Driver

DoorDash
Spicewood
05.2019 - 05.2023
  • Resolved customer disputes quickly and professionally in accordance with company policy guidelines.
  • Loaded and unloaded delivery vehicles with food items.
  • Maintained cleanliness of vehicle interior and exterior.
  • Utilized GPS navigation systems to find most efficient routes for deliveries.
  • Recorded accurate mileage log information during each shift.
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Delivered fresh food to customers across local area.
  • Picked up meals from local restaurants and dropped off at residential and business customer locations.
  • Utilized GPS and map applications efficiently to determine optimal routes, reducing delivery times and improving customer satisfaction.

Shift Manager/Key Holder

Ace Hardware Stores
Spicewood
10.2020 - 04.2021
  • Maintained detailed records of employee performance reviews and disciplinary actions taken.
  • Facilitated conflict resolution between customers and employees as needed.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Scheduled personnel shifts based on business needs while ensuring adequate coverage at all times.
  • Managed shift operations by delegating tasks among team members in order to maximize efficiency.
  • Provided training on store policies, procedures, and standards to new hires and existing staff.
  • Monitored inventory levels to ensure sufficient stock was available at all times.
  • Opened and closed store in absence of senior managers.
  • Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
  • Assisted customers with locating and securing desired products.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Recruited and trained new employees to meet job requirements.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Shift Leader

Mr Gattis
Austin
05.2019 - 12.2020
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Monitored employee performance and provided feedback for improvement.
  • Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
  • Assisted in training new employees on shift operations.
  • Monitored inventory levels and ordered supplies as needed.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Adhered to all health code regulations while preparing food items for customers.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Delegated tasks to employees and monitored activities and task completion.

Education

Some College (No Degree) -

Home School
Austin Tx

Skills

  • Customer service
  • Time management
  • Team leadership
  • Employee training
  • Cash handling
  • Food safety compliance
  • Hardworking and responsible
  • Safe food handling
  • Point-of-sale system
  • Late shift availability
  • Motor vehicle operation
  • Phone orders
  • GPS mapping
  • Urban delivery management
  • Safety awareness
  • Cooking
  • Proper food temperatures
  • Health code compliance
  • Food handling
  • Loading and unloading
  • Route management
  • Load lifting

Timeline

Shift Manager/Key Holder

Ace Hardware Stores
10.2020 - 04.2021

Food Delivery Driver

DoorDash
05.2019 - 05.2023

Shift Leader

Mr Gattis
05.2019 - 12.2020

Some College (No Degree) -

Home School
Ami Wolverton