Marlyn Mendoza
Edinburg,TX
Summary
Customer service professional with 7+ years of experience delivering exceptional service, building relationships, and solving problems with professionalism and integrity. Known for thriving at a high pace environment, and for communication that keeps customers engaged.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Telephone Service Representative
Teleperformance
McAllen, Texas
09.2024 - Current
- Provided customer service for technical support, critical thinking, and time management.
- Handled incoming calls and emails.
- Basic computer skills, familiar with excel,
- Microsoft word, and software navigation.
- Followed call scripts and privacy procedures during customer interactions.
Insurance Agent
Allstate Insurance Co
Pharr, Texas
09.2019 - 09.2024
- Advised customers on tailored auto, home, and life coverage options to meet individual needs
- Prepared comprehensive insurance quotes and policy proposals for prospective customers to facilitate informed choices
- Explained policy terms, exclusions, and coverage limits to customers to ensure clear understanding and informed decision-making
- Educated clients about the specifics of flood insurance coverage to enhance understanding
Education
South Texas of Health Profession
Mercedes, TXLanguages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Telephone Service Representative
Teleperformance
09.2024 - Current
Insurance Agent
Allstate Insurance Co
09.2019 - 09.2024
South Texas of Health Profession