Marlyn C. Susana Sierra
Annandale,VA
Summary
Bilingual (Fluent speaking and writing in Spanish) Excellent on computers ( Word, Excel, Docs) Leadership, Organization, Communication Customer service Trainer/Leader
Experienced with project assistance and teamwork. Utilizes strong organizational skills to manage tasks efficiently. Knowledge of effective communication and time management to support team objectives.
Professional with hands-on experience in collaborative environments, prepared to contribute to project success. Known for reliability and adaptability in meeting dynamic team needs. Exhibits strong organizational abilities and effective communication skills.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Unifi
01.2025 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Managed employee onboarding processes, enhancing new hire experience and compliance with company policies.
- Streamlined payroll processing through accurate data entry and verification of employee information.
- Supported recruitment efforts by coordinating interview schedules and communicating with candidates effectively.
- Assisted in developing training materials to facilitate staff development and adherence to industry standards.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Responded to employee inquiries regarding benefits and other HR topics.
- Developed and maintained HR policies and procedures.
- Helped employees register for benefits programs using online portals.
- Assisted in preparing payroll reports, supporting management with financial decision-making.
- Resolved payroll discrepancies by investigating issues, implementing corrective actions for future accuracy.
- Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
- Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
- Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.
- Administered bi-weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
Ramp Supervisor
Unifi
11.2023 - 01.2025
- Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
- Managed inventory of necessary equipment and supplies for daily ramp operations, ensuring availability when needed.
- Evaluated employee performance regularly through periodic reviews that provided constructive feedback aimed at improving skills.
- Promoted a positive work environment by fostering open communication lines between team members and encouraging professional growth opportunities.
Lead Ramp Agent
Unifi
07.2023 - 11.2023
- Lead employees making sure they complete tasks that are assigned
- Logistics (submitting numbers to pilots)
- Bring and Push-back Airplanes
- Check Airplanes after departures
- Checking with customers on the jet bridge(Jetway)
- Audit twice per month
- Safety Observations every week
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
General Manager
District Taco
03.2018 - 04.2023
- Recruited and hired qualified candidates to fill open positions
- Lead team meetings and one-on-one coaching sessions to improve performance
- Resolved problems or concerns to the satisfaction of involved parties
- Checked with guests to get feedback on the food served
- Reconciled daily transactions, balanced cash registers and deposited restaurant earnings at the bank
- Adhered to company food, safety, quality, and sanitation policies
- Served customers by phone to take orders and answer product or service questions
- 5 and half years of customer service
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
High School Diploma -
Annandale High School
07-2021
High School Diploma -
NVCC (Northern Virginia Community Collage)
07-2028
B.A.(Bachelor of Arts) - Psychology
B.D - Social Worker
Skills
- Teamwork and collaboration
- Quick learner
- Fast learner
- Problem-solving
- Computer skills
- Team collaboration
- Multitasking and organization
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Administrative Assistant
Unifi
01.2025 - Current
Ramp Supervisor
Unifi
11.2023 - 01.2025
Lead Ramp Agent
Unifi
07.2023 - 11.2023
General Manager
District Taco
03.2018 - 04.2023
High School Diploma -
Annandale High School
High School Diploma -
NVCC (Northern Virginia Community Collage)