Marlys Smith
Arthur,ND
Summary
Bronze Award from Census Bureau
Overview
28
28
years of professional experience
Work History
Postall Service Employee
USPS
Arthur, ND
01.2024 - Current
- Sorted and distributed incoming mail to ensure timely delivery.
- Operated sorting machinery to process packages efficiently.
- Assisted customers with inquiries and provided information on services.
- Maintained accurate records of customer transactions and deliveries.
- Enhanced customer satisfaction by providing timely and accurate information regarding postal services and products.
- Assisted customers in resolving issues related to undelivered or damaged mail, providing prompt solutions that met their needs.
- Ensured compliance with all USPS regulations while performing daily tasks such as mail collection, sorting, and delivery.
- Expedited package delivery with careful attention to detail, ensuring proper handling and routing of parcels.
- Maximized customer convenience by efficiently managing post office box rentals, key distribution, and payment collections.
- Enhanced the reputation of the postal service through exemplary customer interactions, fostering trust and loyalty among patrons.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed mail and computed pricing amounts.
- Provided service and sales to walk-in customers.
- Monitored inventory of postage stamps and made orders to replenish.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Upsold postal services like insurance and tracking.
Field Supervisor
US Census Bureau
Denver, CO
07.1998 - 12.2023
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Coordinated team schedules to optimize workflow and resource allocation.
- Trained new staff on operational procedures and equipment usage.
- Conducted regular inspections to identify process improvements and enhance efficiency.
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Planned and scheduled field activities according to set timelines and order of operations.
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
- Established clear performance metrics for team members, providing regular feedback to encourage continuous improvement.
- Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
- Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
- Kept teams on task to complete milestones on time.
- Evaluated performance and progress, and made proactive adjustments.
- Reduced project completion time by effectively delegating tasks and setting clear goals for the field team.
- Streamlined communication between field team and management, ensuring timely updates and problem resolution.
- Elevated team morale and reduced turnover by recognizing outstanding performances and providing constructive feedback.
- Conducted regular training sessions for staff, elevating their skills and knowledge in field operations.
- Cultivated culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Trained workers in proper methods, equipment operation and safety procedures.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Created and implemented plans to maximize efficiency of workers.
Education
Bachelor of Arts - Elementary Education
Concordia College
Moorhead, MN05.1983
Skills
- Package handling
- Heavy lifting
- Safety procedures
- Postal regulations
- Mail forwarding
- Shipping label creation
- Postal rate calculation
- Barcode scanning
- Registered mail handling
- Postage meter operation
- Handling and sorting mail
- Computer savvy
- Production goal setting
- Documentation
Timeline
Postall Service Employee
USPS
01.2024 - Current
Field Supervisor
US Census Bureau
07.1998 - 12.2023
Bachelor of Arts - Elementary Education
Concordia College