Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mar’Lysia Kawano

Westminster,CA

Summary

Driven professional with extensive experience at PTA and Lawson Family Childcare, excelling in office administration and customer service. Mastered Microsoft Office and verbal communication, enhancing operational efficiency and client satisfaction. Proven track record in managing confidential data and streamlining processes, significantly improving meeting preparation and customer relations. Dedicated professional with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

17
17
years of professional experience

Work History

Secretary

PTA
09.2016 - 06.2017
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Maintained daily report documents, memos and invoices.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.

Food and Beverage Assistant

PTA
09.2014 - 06.2016
  • Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanor and high-quality service.
  • Promoted teamwork among staff by coordinating tasks efficiently during peak service times, ensuring smooth operations.
  • Streamlined ordering process for faster service, effectively managing multiple orders simultaneously.
  • Managed cash transactions responsibly while maintaining complete confidentiality regarding sensitive financial information from guests.
  • Developed rapport with regular patrons, remembering personal preferences to deliver exceptional service experiences.
  • Maintained a clean and organized dining area, ensuring the highest level of sanitation and hygiene standards were met.

Coordinator's Assistant

Lawson Family Childcare
09.2000 - 06.2008
  • Entered data, generated reports, and produced tracking documents.
  • Gathered and organized materials to support operations.
  • Utilized office management software to record and track customer information.
  • Coordinated and scheduled meetings and appointments.
  • Edited and proofread documents for accuracy and completeness.
  • Created and maintained detailed records of all office activities.
  • Monitored and tracked budgets and expenses.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Assisted with onboarding of new employees.
  • Purchased and maintained office supplies.
  • Input data into spreadsheets and databases.

Education

No Degree - Computer Aid Design And Drafting

Golden West College
Huntington Beach, CA
06.2025

Skills

Customer Service

Verbal and written communication

Office Administration

Organization

Appointment Scheduling

Schedule Management

Multi-Line Phone Systems

HIPAA guideline compliance

Microsoft Office

Office Management

Clerical Support

Customer and client relations

Timeline

Secretary

PTA
09.2016 - 06.2017

Food and Beverage Assistant

PTA
09.2014 - 06.2016

Coordinator's Assistant

Lawson Family Childcare
09.2000 - 06.2008

No Degree - Computer Aid Design And Drafting

Golden West College

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Mar’Lysia Kawano