Marnelli Ann Romero
Bloomfield,NJ
Summary
Forward-thinking Lead successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated, and hardworking leader with history of streamlining operations and increasing results. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Transaction Operations Lead
COMPASS, INC.
03.2021 - Current
- Exceeded Expectations and Redefined Expectations evaluation scores for 6 consecutive performance cycles
- Communicates and presents Best Practices, SLAs, and OCRs to Regional and National stakeholders on weekly basis
- Drives revenue and growth through investigating cash pending, invoicing and billing, and agent customer outreaches
- Engages and collaborates with other departments such as Accounting and Engineering to revolutionize platforms
- Motivates and trains employees to maximize team productivity across 7 different markets
Senior Commissions Specialist
COMPASS, INC.
07.2018 - 03.2021
- Promoted to senior level within 12 months of employment
- Calculated, validated accuracy of and submitted commission payments within specified deadlines
- Trained/assessed commissions associates on end-to-end process, from transaction compliance and commissions to accounting and audit
- Identified process or policy deficiencies and worked with key players to drive process improvement
Commissions Auditor
NRT (NATIONAL REALTY TRUST)
05.2017 - 07.2018
- Received Exceeded Expectations evaluation on 2017 Performance Plan review
- Followed established auditing processes to meet internal and regulatory requirements
- Created innovative auditing outlines that were later replicated by western regions
- Trained incoming potential auditors after being released from 3-month training period
Mortgage Loan Originator
FORTREN FUNDING LLC (DBA OF E MORTGAGE MANAGEMENT)
- 04.2017
- Awarded 3rd and 4th Quarter 2016 Most Valuable Player (award given to highest level performer on sales team)
- Thoroughly analyzed clients' full financial profiles and desired accomplishments to recommend/sell loan solutions
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs
- Loan Originator Licenses were obtained in following states: CT, DL, DC, FL, GA, MA, NJ, OH, PA, VA
Executive Team Leader - Guest Experience
TARGET
06.2014 - 08.2015
- Managed front end cashiers, Pizza Hut, and Starbucks teams and their four team leaders as direct reports
- Continuously surpassed RedCard expectations through managing talent, exceeding by over 35% consistently
- Drove profitable sales of $60-million store while LOD (Leader on Duty) by solving day to day operational challenges
- Maintained professional relationships with various vendors to drive brand expectations around inventory process
Education
Bachelor of Science - Finance
05.2014
- NJ STARS I & II Scholar
- Wachovia Wells Fargo Scholarship Recipient
Skills
- Microsoft Office, Encompass, Trident, ITMS, NetSuite, Tableau, and Salesforce
- Understanding of Financial Performance
- Acknowledgment of Customer Needs
- Motivational Attitude
- Customer Relations
- Employee Development
Languages
Spanish
Limited Working
Tagalog
Native or Bilingual
Timeline
Transaction Operations Lead - COMPASS, INC.
03.2021 - Current
Senior Commissions Specialist - COMPASS, INC.
07.2018 - 03.2021
Commissions Auditor - NRT (NATIONAL REALTY TRUST)
05.2017 - 07.2018
Executive Team Leader - Guest Experience - TARGET
06.2014 - 08.2015
Mortgage Loan Originator - FORTREN FUNDING LLC (DBA OF E MORTGAGE MANAGEMENT)
- 04.2017
THE COLLEGE OF NEW JERSEY - Bachelor of Science, Finance
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