Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marnery D St Fort

Tamarac,FL

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

19
19
years of professional experience

Work History

Support Specialist

Jetblue Travel Products
05.2023 - Current
  • Serve as the first-line resource for crewmembers, addressing questions and escalating complex issues as needed.
  • Handle escalated calls from crewmembers, providing guidance and resolving issues efficiently
  • Respond to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Track and evaluate service failures, identifying trends to support operational improvements.
  • Resolve escalated concerns by making timely, informed decisions.
  • Work closely with business partners to address customer complaints, driving timely and effective resolutions.

Helpful Human, Paisly

JetBlue Travel Products
05.2021 - 05.2023
  • Delivered one-call resolutions, ensuring efficient service and high customer satisfaction.
  • Handled calls providing general information and assisting customers with car, hotel, activity bookings.

Passenger Service Agent

Air Canada
12.2019 - 04.2020
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
  • Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
  • Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
  • Announced flight status updates and information about gate changes over PA system.

Baggage/Customer Relation Agent

Navigator Aviation Inc, Norwegian Airlines
12.2015 - 12.2018
  • Assisted passenger with delayed luggage tracing/damaged luggage information
  • Delayed/Damaged luggage Claims processor

Passenger Service Agent

Swissport USA Inc, Air France
01.2013 - 11.2015
  • Gate Lead and Control Agent
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers
  • Reschedule passengers affected by flight interruptions or cancellations
  • Issue boarding passes Inspect and verify passenger documentation
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.

Reservation /web Support Representative

Air France
03.2010 - 12.2012
  • Helping passengers with travel needs
  • Make reservation or adding special request to bookings
  • Handle calls in French and English
  • Provided a centralized support to customers and their traveling needs
  • Increased the customer experience by providing information on new products, and services through up selling opportunities
  • Delivered world class customer service and build customer satisfaction and loyalty

Customer Service Representative

PRC Call Center - British Airways
03.2007 - 06.2008
  • Answered inbound calls
  • Provided a centralized support to customers and their traveling needs
  • Increased the customer experience by providing information on new products, and services through up selling opportunities
  • Greeted public over the phone
  • Delivered world class customer service and build customer satisfaction and loyalty

Education

Associates - Health Services Administration

Broward College
Davie, FL
01-2022

High School Diploma -

Miramar High School
Miramar, FL
2006

Skills

  • Clear, professional, and empathetic communication to address inquiries and build strong relationships
  • Thrive in fast-paced environments, balancing multiple priorities while maintaining high service standards
  • Quickly identify issues and provide effective solutions
  • Problem-solving
  • Attention to detail

Timeline

Support Specialist

Jetblue Travel Products
05.2023 - Current

Helpful Human, Paisly

JetBlue Travel Products
05.2021 - 05.2023

Passenger Service Agent

Air Canada
12.2019 - 04.2020

Baggage/Customer Relation Agent

Navigator Aviation Inc, Norwegian Airlines
12.2015 - 12.2018

Passenger Service Agent

Swissport USA Inc, Air France
01.2013 - 11.2015

Reservation /web Support Representative

Air France
03.2010 - 12.2012

Customer Service Representative

PRC Call Center - British Airways
03.2007 - 06.2008

Associates - Health Services Administration

Broward College

High School Diploma -

Miramar High School

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