MARNESHA JENKINS
Portage,IN
Summary
Driven professional with experience at Millers Merry Manor Nursing Home, adept in customer service and data entry. Excelled in enhancing office efficiency and improving customer payment compliance. Demonstrated a positive attitude and time management skills, contributing to a results-oriented work environment. Actively engaged in professional development to stay ahead in industry practices.
Overview
9
9
years of professional experience
Work History
OFFICE ASSISTANT
Millers Merry Manor Nursing Home
12.2023 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhancing office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitatingsmooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expediting document processing with accurate data entry and timely filing.
- Increasing customer satisfaction by providing professional and courteous front desk support.
- Contributing to a positive work environment by fostering open communication among colleagues.
- Preparing and edited documents to produce precise, accurate and professional communication.
LATE STAGE COLLECTIONS SPECIALIST
CARRINGTON MORTAGE
03.2017 - 11.2023
- Worked in call center environment and remote for 2 years handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
VAULT CLERK
TITAN ARMORED
06.2015 - 03.2017
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices for vault management.
- Completed reports detailing daily actions, customer services issues, and notable incidents.
- Collaborated with management to develop new policies and procedures for improved vault operations.
- Safeguarded sensitive information by adhering to strict confidentiality protocols during all interactions with clients and colleagues.
Education
High School Diploma -
WARREN CENTRAL HIGH SCHOOL
Indianapolis, IN06.2015
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
Timeline
OFFICE ASSISTANT
Millers Merry Manor Nursing Home
12.2023 - Current
LATE STAGE COLLECTIONS SPECIALIST
CARRINGTON MORTAGE
03.2017 - 11.2023
VAULT CLERK
TITAN ARMORED
06.2015 - 03.2017
High School Diploma -
WARREN CENTRAL HIGH SCHOOL
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