MARNESHIA GORDON
Mar
Summary
Accomplished and energetic in customer service and management with a solid history of achievement in sales. Motivated leader with strong organizational and prioritization abilities. Areas of expertise includes great communication, working in a fast paced environment, and the ability to make quick and thoughtful decisions.
Overview
19
19
years of professional experience
Work History
Order Filler
SP RICHARD
01.2022 - 12.2022
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Picked and packed order items.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Checked inventory and selected products from specific locations based upon availability.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
Customer Service, Bed Bath & Beyond
- Answer customers' questions about merchandise and advise customers on merchandiseselection
- Itemize and total customer merchandise selection at checkout counter, using cash register,and accept cash or charge card for purchases
- Resolve customer complaints regarding sales and service
- Monitor customer preferences to determine focus of sales efforts
- Evaluate data pertaining to costs to plan budgets
- Plan and prepare advertising and promotional material to increase sales of products orservices, working with customers, company officials, sales departments and advertisingagencies.
Store Manager
Mad Style
- Meet and greet customers
- Responsible for meeting store expectations regarding sales and customer service
- Direct or coordinate activities of business concerned with production, pricing, sales, ordistribution of products
- Responsible for stock, shipping and receiving
- Monthly filing and back office paperwork including loss prevention
- Maintain inventory control and show casing
- Establish departmental responsibilities and coordinate functions among departments andsites.
Lead Cashier/Keyholder
Aerosoles
09.2003 - 11.2006
- 677-9881fashion31msg@yahoo.com, Responsible for monitoring all cashier transactions, sales, and returns
- Responsible for loss prevention reports
- Responsible for daily goal satisfaction for each employee to ensure that the team reachesall requirements by the end of our shifts
- Responsible for month ending paperwork
- Identify potential for loss and develop strategies to eliminate it
- Monitor and review paperwork procedures and systems to prevent error-relatedshortages
- Establish and maintain relationships with individual or business customers or provideassistance with problems these customers may encounter.
Assistant Manager
Max Mara
- Responsible for managing cashiers or employees handling cash
- Responsible for monitoring any voids that occur, and employee break times
- Responsible for great customer service and encouraging employees to maintain goodcustomer service
- Designed attractive merchandise presentation strategies along with special marketingcampaigns to increase store profit
- Interview personnel and conduct on-site observation to ascertain unit functions, workperformed, and methods, equipment, and personnel used
- Prepare manuals, hire and train workers in use of new forms, reports, procedures orequipment, according to organizational policy.
Education
High School Diploma -
Continental Academy
Miami, FL06.2000
Skills
- Customer and Personal Service Judgment and Decision Making
- Persuasion Active Learning
- Clerical Sales and Marketing
- Active Listening Social Perceptiveness
Timeline
Order Filler
SP RICHARD
01.2022 - 12.2022
Lead Cashier/Keyholder
Aerosoles
09.2003 - 11.2006
Customer Service, Bed Bath & Beyond
Store Manager
Mad Style
Assistant Manager
Max Mara
High School Diploma -
Continental Academy
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