Marni Baron
Call Center Manager
Pascagoula,MS
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
27
27
years of professional experience
4
4
Certification
Work History
Call Center Customer Service Specialist
Tellus Development
Gulfport, MS
04.2019 - Current
- Resolved customer complaints and addressed emergency requests and needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Documented and detailed calls and complaints using call center's CRM database.
- Educated customers on company systems, form completion and access to services.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
Retail Store Manager
Blessons Boutique
Ocean Springs, MS
12.2018 - 03.2020
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Demonstrated product and answered questions for prospective customers.
- Trained and supported sales force with closing deals.
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
Housekeeping Manager
Visualize Cleaning & Organizing
Ocean Springs, MS
06.2018 - 01.2020
- Communicated repair needs to maintenance staff.
- Managed team productivity and workflow to exceed quality standards.
- Coordinated household cleaning service operations and managed client relations.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
Student Worker-Campus Worker Dispatch
Mississippi Gulf Coast Community College - Gautier
Gautier, MS
04.2019 - 10.2019
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Answered phone calls and routed callers to appropriate personnel.
- Trained to utilize Banner software
Guest Service Representative
Scarlet Pearl Casino & Resort
D'Iberville, MS
10.2015 - 05.2018
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Co-Owner/Operator
A & E Auto Sales, Inc
Cahokia, IL
01.1997 - 05.2015
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Communicated with customers to resolve common title issues.
- Organized and prepared tax and title documents to transfer ownership of property.
- Calculated and remitted state sales tax, service and other charges.
Education
Dispatch, Firearm Training - Criminal Justice
Southwest Illinois College
Belleville, ILMaster of Science - Health And Wellness
Capella University
Minneapolis, MN12.2023
Bachelor of Science - Health And Wellness
American Public University System
Charles Town, WV12.2021
Associate of Arts - Health Studies
Mississippi Gulf Coast Community College
Gautier, MS12.2019
Certificate - Wedding Planning
Penn Foster College
Scottsdale, AZ01.2007
Skills
- Service Coordination
- Call Center Software
- Operational Procedures
- Personnel Monitoring
- Effective Communication
- Critical Thinking
- Computer-Aided Dispatching
- Police And Fire Procedures
- Information Intake
- Map Reading Skills
Certification
- DispatchTraining - St. Clair County Sheriffs Department- Belleville, Il
- Firearm Certification- Granite City Illinois
- CPR Training - American Red Cross
Timeline
Call Center Customer Service Specialist
Tellus Development
04.2019 - Current
Student Worker-Campus Worker Dispatch
Mississippi Gulf Coast Community College - Gautier
04.2019 - 10.2019
Retail Store Manager
Blessons Boutique
12.2018 - 03.2020
Housekeeping Manager
Visualize Cleaning & Organizing
06.2018 - 01.2020
Guest Service Representative
Scarlet Pearl Casino & Resort
10.2015 - 05.2018
Co-Owner/Operator
A & E Auto Sales, Inc
01.1997 - 05.2015
Dispatch, Firearm Training - Criminal Justice
Southwest Illinois College
Master of Science - Health And Wellness
Capella University
Bachelor of Science - Health And Wellness
American Public University System
Associate of Arts - Health Studies
Mississippi Gulf Coast Community College
Certificate - Wedding Planning
Penn Foster College
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