Marni Chaney
Customer Service
Visalia,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Sales Associate
Costco
Hanford, CA
04.2022 - 01.2026
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays, ensuring compliance with company standards.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
Customer Service Associate
See's Candies
Visalia, CA
02.2008 - 04.2024
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Boosted sales revenue by skillfully promoting diverse service options.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Customer Service Manager
See's Candies
Visalia, CA
11.2021 - 03.2022
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Monitored customer service operations to assess agent performance and provide feedback.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
IHSS Care Provider
IHSS In Home Support Services
Visalia, CA
01.2011 - 06.2018
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Followed nutritional plans to prepare optimal meals.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Administered medication as directed by physician.
- Administered prescribed medications under direction of physician.
- Provided transportation and appointments management.
Education
High School Diploma -
Mt Whitney High School
Visalia, CAAssociate of Arts - Liberal Arts And Sciences
College of The Sequoias
Visalia, CASkills
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Upselling Products and Services
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Merchandise Orders and Exchanges
- Document and Records Management
- Inventory Management
- Staff Management
Timeline
Sales Associate
Costco
04.2022 - 01.2026
Customer Service Manager
See's Candies
11.2021 - 03.2022
IHSS Care Provider
IHSS In Home Support Services
01.2011 - 06.2018
Customer Service Associate
See's Candies
02.2008 - 04.2024
High School Diploma -
Mt Whitney High School
Associate of Arts - Liberal Arts And Sciences
College of The Sequoias