Tiesha Niles

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.

• Kept all prep areas clean by sweeping, mopping and washing down counters.
• Kept customers and crew areas organized.
• Cooked, prepared and bagged food for customers.
• Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
• Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.

• Greeted customers, answered questions and took orders.
• Input food and drink orders into system, documented special requests and processed payments.
• Maintained counter areas in neat and clean fashion.
• Kept accurate register and dropped excess cash into safe at regular intervals.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.

• Safely used chemicals and other cleaning equipment.
• Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
• Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
• Emptied trashcans and transported waste to collection areas.
• Delivered quality customer service to address urgent needs and cleaning requests.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Managed a crew with the owner of Paula’s cleaning service

• Skilled at working independently and collaboratively in a team environment.
• Reported field activity, interactions and results weekly.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Set positive example for team members by providing high-quality, efficient service.
• Taught new team members correct procedures for all areas of operations.
• Studied crew members during work shift to provide feedback and guidance in improving performance.
• Maintained current knowledge of all team position requirements.
• Designed and executed training programs for new and existing crew members to provide knowledge, skills and techniques in performing tasks.
• Documented training and progress on database to enable tracking history and maintain accurate records.
• Provided coaching and mentoring to employees.
• Analyzed and evaluated training effectiveness and program outcomes.
• Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.