Marni Smith
Lakewood,WA
Summary
Dedicated professional with experience using positive and negative reinforcement strategies to improve behaviors. Expert at implementing behavior treatment plans and intervention techniques. Talented relationship-builder with excellent communication and organizational abilities.
Overview
7
7
years of professional experience
Work History
Behavior Technician
Caravel Autism Health
Lakewood, WA
10.2024 - Current
- Implement interventions and collect data to monitor progress
- Provide positive reinforcement to clients for desired behaviors
- Teach the client self-management techniques to reduce challenging behavior
- Provide crisis intervention and de-escalation when needed
- Exercised confidentiality and discretion to maintain HIPAA requirements.
- Maintained accurate and detailed records of patient care, condition, progress, and concerns.
Customer Service Representative
MultiCare Health System
Tacoma, WA
06.2024 - 10.2024
- Responsible for daily administrative functions of the lab, ensuring a high level of customer service provided to all
- Maintain patient confidentiality
- Handle specimen transportation, provide prices, place lab orders, correct various report and billing errors, and provide telephone-based customer service.
Patient Service Representative - Phlebotomist
MultiCare Health System
Tacoma, WA
08.2022 - 06.2023
- Assisted with Phlebotomy School by training students
- Skillfully obtained blood collection for all age groups
- Efficiently registered patients and brought them back into a procedure room in timely manner
- Processed blood samples & ensured proper handling of specimens
- Performed duties in compliance to HIPAA, OSHA and other applicable state and federal regulations
- Navigated computer systems such as Epic and Sunquest
- Collaborated closely with other team members
- Anticipated anxieties or concerns from patients and answered all questions effectively.
Salon Coordinator
Che’Mel Salon
Tacoma, WA
09.2021 - 09.2022
- In charge of salon's master schedule, including client appointments, employee schedules, and promotional events
- Trained new hires
- Greeted clients as they entered salon and provided prompt, courteous service
- Assigned clients to stylist by matching their needs to the specialist
- Set up appointments over phone, via email, and in person, as well as recommending additional services
- Work a flexible schedule to meet the needs of the salon.
Pharmacy Technician
Bond Pharmacy
California, MO
08.2020 - 08.2021
- Coordinated with insurance representatives to process claims
- Ordered medicines daily to ensure compliance with demands and needs
- Answered phone calls and addressed questions from customers and healthcare providers
- Assisted pharmacist in labeling and filling prescriptions
- Prepared completed prescriptions for delivery
- Performed wide range of pharmacy operations
- Performed duties in compliance to HIPAA, OSHA and other applicable state and federal regulations.
Assistant Manager
JCPenney
Jefferson City, MO
08.2017 - 08.2020
- Completed regular inventory counts.
- Offered hands-on assistance to customers and staff
- Monitored cash intake and deposit records
- Created employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees
Education
MA-P -
Northwest Phlebotomy School
06.2022
High School Diploma -
California High School
05.2019
Skills
- Medicaid/Medicare processes
- Knowledge in HIPAA policies
- Training/teaching new hires/students
- Written and verbal communication
- Customer Service
- Phlebotomy/lab processes
- Data collection
- Team collaboration
- Safety and crisis management
Contact
Tacoma, WA 98499
Timeline
Behavior Technician
Caravel Autism Health
10.2024 - Current
Customer Service Representative
MultiCare Health System
06.2024 - 10.2024
Patient Service Representative - Phlebotomist
MultiCare Health System
08.2022 - 06.2023
Salon Coordinator
Che’Mel Salon
09.2021 - 09.2022
Pharmacy Technician
Bond Pharmacy
08.2020 - 08.2021
Assistant Manager
JCPenney
08.2017 - 08.2020
MA-P -
Northwest Phlebotomy School
High School Diploma -
California High School