Zhaquaia Harding
Summary
To secure a challenging position with a reputable company aiding families and neurodiverse individuals. Help Cultivate lifelong skills through playful learning and open communication.
Overview
10
10
years of professional experience
Work History
Registered Behavior Technician (RBT)
Latitude Therapy
01.2024 - Current
- Implement behavior and treatment plans under Board Certified Behavior Analyst Supervision
- Collect Data and enter into database for clinical review
- Communicate with Staff and Families in a timely and Professional manner VIA email, text message, and phone call
- Travel to client's home multiple days a week to implement behavior plan
- Support Clients and Families in a respectful, ethical, and professional manner by answering all questions, providing resources, and open lines of communication.
Server
Wasabi Sushi Bars
08.2022 - 04.2024
- Happily aide guest with menu selections
- Quickly clear dishes away from table
- Clean and sanitize dining room, bathrooms, server prep stations
- Demonstrate camaraderie by working different positions and extra shifts when possible
- Divide tips among Host/Hostess when Head Server is absent.
Server
Walnut Grill
02.2022 - 08.2022
- Offered friendly and prompt service
- Removed dishes away from table in preparation for cleaning
- Demonstrated teamwork and initiative by working different positions when possible including dishwashing and bussing tables.
Patient Services Coordinator
Eversana Life Science Services
03.2020 - 02.2022
- Effectively coordinated delivery of refrigerated, specialty medication for over four hundred patients with rare diseases by email, outbound/inbound call and text messages
- Diligently researched all problematic deliveries and delivery exceptions, including communicating with FedEx Customer Service
- Assisted Nurses and Pharmacist with obtaining pertinent clinical information for Treatment of Alpha-1Antitrypsin Deficiency.
Control Room Pharmacy Technician
Network Pharmacy
07.2019 - 03.2020
- Entered/maintained patient profiles in pharmacy information system
- Entered new prescription information into pharmacy information system for pharmacist verification
- Processed prescription refill requests.
Certified Pharmacy Technician
Magellan Health
09.2014 - 03.2019
- Processed prior authorizations by phone calls and faxes under strict HIPAA and federal guidelines
- Received escalated calls from patients, pharmacy staff, and medical.
Education
Registered Behavior Technician -
Behavior Analysts Certification Board
03.2024
MANDT Training -
MANDT Training Systems
02.2024
Skills
- MANDT Trained
- String Verbal and Electronic Communication
- Sharp Attention to Detail
- Medical Data Entry
- Active Listening
- HIPAA
- Problem Solver
- Customer Service
- Problem-Solving
- Test Claims
- PBM Insurance
- Commercial Insurance
- Medicare and Medicaid Insurance
- Client Satisfaction
- Registered Behavior Technician (RBT)
- Teamwork and Collaboration
- Friendly, Positive Attitude
Timeline
Registered Behavior Technician (RBT)
Latitude Therapy
01.2024 - Current
Server
Wasabi Sushi Bars
08.2022 - 04.2024
Server
Walnut Grill
02.2022 - 08.2022
Patient Services Coordinator
Eversana Life Science Services
03.2020 - 02.2022
Control Room Pharmacy Technician
Network Pharmacy
07.2019 - 03.2020
Certified Pharmacy Technician
Magellan Health
09.2014 - 03.2019
Registered Behavior Technician -
Behavior Analysts Certification Board
MANDT Training -
MANDT Training Systems
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