Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Certification
Languages
Timeline
Generic

Marnie Hanshew

Las Vegas,USA

Summary

Experienced professional seeking a position to leverage problem-solving and organizational skills in order to enhance customer satisfaction. Strong multitasking abilities and fast learning aptitude enable immediate contributions to your esteemed customer service team.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Medical Assistant

Intermountain Health
06.2021 - Current
  • Reduced patient wait times by effectively prioritizing tasks and managing patient flow during busy clinic hours.
  • Coordinated referrals to specialists when needed; Liaised with external healthcare providers, ensuring seamless continuity of care for patients.
  • Increased clinic productivity by training new medical assistants in proper techniques and best practices.
  • Enhanced patient care by efficiently managing medical records and maintaining strict confidentiality.
  • Assisted in the development and implementation of quality improvement initiatives to elevate patient satisfaction and overall clinic performance.
  • Conducted thorough pre-visit assessments, obtaining vital signs, medical histories, and medication lists for accurate documentation purposes.
  • Provided compassionate care to diverse populations, fostering trust and rapport with patients of all ages and backgrounds.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • I am in charge of giving new employee vaccines that they are missing when they first get hired.
  • I help out with the Diabetic Eye Exam. I schedule patients that are due for the test and then call them to remind them of appointment and make sure there is not any long gaps in between for the care giver that comes to the clinic to complete the test

Medical Assistant

Concentra
08.2016 - 08.2020
  • Work at an on-site clinic for one of the top credit card companies
  • Perform the drug screens for preemployment as well as provide over the counter medicine for anything from a headache, nausea, dizziness, cold medicine, allergy medicine, etc
  • The clinic had two Physician Assistants on-site that were able to see patients for different reasons from UTI, strep throat, cat or dog bites, refills on Rx, etc
  • Work in the back office by performing vitals, immunizations, blood draws, EKGs, audiograms, pulmonary function tests, urinalysis dips, rapid strep tests, drug screens and help the providers clean and dress wounds as well as removing stitches
  • Worked in the front office greeting patients in a fast-paced office, checking them into the office to be seen by the doctors
  • I would also file patients' charts, take phone calls from employers that are trying to get results on employees
  • Skills Used: EKG's, vitals, audiograms, Pulmonary function tests, blood draws, immunizations, urinalysis dips, rapid strep tests, flu tests, drug screens, breath alcohol tests, hemoglobin, blood glucose tests
  • EMR used: Allscripts, Occusource, APM, Microsoft Outlook

Customer Service Representative

Discover Financial Services
05.2016 - 08.2016
  • Take inbound calls for the Student Loans Department
  • Future College students and the parents would call and inquire about getting a Student Loan to pay for College
  • Take an application over the phone and give them an answer to whether the application was approved or if additional information is needed to further process
  • Customers would call to check and see if documents that they had sent in were received to further process the application

Medical Assistant

Intermountain Heart Center
11.2015 - 02.2016
  • Call back patients and get their vitals (blood pressure, weight, heart rate, oxygen level), check them into Electronic Medical Record and confirm the demographics is correct, confirm the medications they are taking
  • Perform EKG's and Aorta Scans on patients if necessary
  • Assist with doing blood draws and scheduling follow up appointments and tests necessary
  • Skills Used: EKG's, Aorta Scans, blood draws, Checking out patients

Customer Care Associate

American Express
06.2006 - 11.2013
  • Take inbound phone calls from card members calling about losing their cards, then set up a new account for them
  • Processed new applications that potential card members and existing card members applied for that were pending
  • Worked in the fraud department as well helping to process applications that were potentially opened fraudulently

Education

High school diploma -

Hunter High School
West Valley City, Ut

Certificate in Medical Assistant - Medical Assisting

Fortis College
Salt Lake City, Ut
02-2015

Skills

  • Microsoft Office
  • Organizational Skills
  • Leadership Development
  • Drug screen certified
  • Allscripts
  • EMR Systems
  • Medical Office Experience
  • Audio grams
  • Medical Terminology
  • Triage
  • HIPAA
  • Clerical Experience
  • Quality Assurance
  • ICD-10
  • Immunizations
  • Pulmonary function tests

Accomplishments

  • Recognized for outstanding dedication to patient care.
  • I was the preceptor for a few 90 day medical assistants and I followed them while they roomed the patients, gave immunizations, EKG's, and got the vitals of the patient.

Personal Information

Work Permit: Authorized to work in the US for any employer

Certification

  • Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
  • Basic Life Support (BLS) - American Heart Association.
  • CPR/AED Certification

Languages

English
Full Professional

Timeline

Senior Medical Assistant

Intermountain Health
06.2021 - Current

Medical Assistant

Concentra
08.2016 - 08.2020

Customer Service Representative

Discover Financial Services
05.2016 - 08.2016

Medical Assistant

Intermountain Heart Center
11.2015 - 02.2016

Customer Care Associate

American Express
06.2006 - 11.2013

High school diploma -

Hunter High School

Certificate in Medical Assistant - Medical Assisting

Fortis College

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Marnie Hanshew