Marnie Hanshew
Las Vegas,USA
Summary
Experienced professional seeking a position to leverage problem-solving and organizational skills in order to enhance customer satisfaction. Strong multitasking abilities and fast learning aptitude enable immediate contributions to your esteemed customer service team.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Medical Assistant
Intermountain Health
Las Vegas, NV
06.2021 - Current
- Reduced patient wait times by effectively prioritizing tasks and managing patient flow during busy clinic hours.
- Coordinated referrals to specialists when needed; Liaised with external healthcare providers, ensuring seamless continuity of care for patients.
- Increased clinic productivity by training new medical assistants in proper techniques and best practices.
- Enhanced patient care by efficiently managing medical records and maintaining strict confidentiality.
- Assisted in the development and implementation of quality improvement initiatives to elevate patient satisfaction and overall clinic performance.
- Conducted thorough pre-visit assessments, obtaining vital signs, medical histories, and medication lists for accurate documentation purposes.
- Provided compassionate care to diverse populations, fostering trust and rapport with patients of all ages and backgrounds.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- I am in charge of giving new employee vaccines that they are missing when they first get hired.
- I help out with the Diabetic Eye Exam. I schedule patients that are due for the test and then call them to remind them of appointment and make sure there is not any long gaps in between for the care giver that comes to the clinic to complete the test
Medical Assistant
Concentra
West Valley City, UT
08.2016 - 08.2020
- Work at an on-site clinic for one of the top credit card companies
- Perform the drug screens for preemployment as well as provide over the counter medicine for anything from a headache, nausea, dizziness, cold medicine, allergy medicine, etc
- The clinic had two Physician Assistants on-site that were able to see patients for different reasons from UTI, strep throat, cat or dog bites, refills on Rx, etc
- Work in the back office by performing vitals, immunizations, blood draws, EKGs, audiograms, pulmonary function tests, urinalysis dips, rapid strep tests, drug screens and help the providers clean and dress wounds as well as removing stitches
- Worked in the front office greeting patients in a fast-paced office, checking them into the office to be seen by the doctors
- I would also file patients' charts, take phone calls from employers that are trying to get results on employees
- Skills Used: EKG's, vitals, audiograms, Pulmonary function tests, blood draws, immunizations, urinalysis dips, rapid strep tests, flu tests, drug screens, breath alcohol tests, hemoglobin, blood glucose tests
- EMR used: Allscripts, Occusource, APM, Microsoft Outlook
Customer Service Representative
Discover Financial Services
West Valley City, UT
05.2016 - 08.2016
- Take inbound calls for the Student Loans Department
- Future College students and the parents would call and inquire about getting a Student Loan to pay for College
- Take an application over the phone and give them an answer to whether the application was approved or if additional information is needed to further process
- Customers would call to check and see if documents that they had sent in were received to further process the application
Medical Assistant
Intermountain Heart Center
Murray, UT
11.2015 - 02.2016
- Call back patients and get their vitals (blood pressure, weight, heart rate, oxygen level), check them into Electronic Medical Record and confirm the demographics is correct, confirm the medications they are taking
- Perform EKG's and Aorta Scans on patients if necessary
- Assist with doing blood draws and scheduling follow up appointments and tests necessary
- Skills Used: EKG's, Aorta Scans, blood draws, Checking out patients
Customer Care Associate
American Express
Salt Lake City, UT
06.2006 - 11.2013
- Take inbound phone calls from card members calling about losing their cards, then set up a new account for them
- Processed new applications that potential card members and existing card members applied for that were pending
- Worked in the fraud department as well helping to process applications that were potentially opened fraudulently
Education
High school diploma -
Hunter High School
West Valley City, UtCertificate in Medical Assistant - Medical Assisting
Fortis College
Salt Lake City, Ut02-2015
Skills
- Microsoft Office
- Organizational Skills
- Leadership Development
- Drug screen certified
- Allscripts
- EMR Systems
- Medical Office Experience
- Audio grams
- Medical Terminology
- Triage
- HIPAA
- Clerical Experience
- Quality Assurance
- ICD-10
- Immunizations
- Pulmonary function tests
Accomplishments
- Recognized for outstanding dedication to patient care.
- I was the preceptor for a few 90 day medical assistants and I followed them while they roomed the patients, gave immunizations, EKG's, and got the vitals of the patient.
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Basic Life Support (BLS) - American Heart Association.
- CPR/AED Certification
Languages
English
Full Professional
Timeline
Senior Medical Assistant
Intermountain Health
06.2021 - Current
Medical Assistant
Concentra
08.2016 - 08.2020
Customer Service Representative
Discover Financial Services
05.2016 - 08.2016
Medical Assistant
Intermountain Heart Center
11.2015 - 02.2016
Customer Care Associate
American Express
06.2006 - 11.2013
High school diploma -
Hunter High School
Certificate in Medical Assistant - Medical Assisting
Fortis College