Veronica Flores
Lincoln University,PA
Summary
A patient focused certified medical assistant with 2+ years of experience in providing a variety of healthcare services to support organizational objectives. Possess a genuine passion for providing premium, compassionate patient care and helping diverse people within the healthcare industry. Exceptionally organized and focused, capable of managing multiple responsibilities in a fast-paced and high-stressing environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Medical Assistant
ChristianaCare
Kennett Square, PA
10.2021 - Current
- Room patients and obtain vital signs, chief complaint, medical history, medication information, symptoms and allergies.
- Sanitize, restock, and organized exam rooms and medical equipment.
- Perform point of care testing, injections, and EKGs.
- Perform quality control on all point of care testing equipment
- Address patient call backs relaying information within scope and per the direction of provider.
- Complete necessary patient-specific paperwork within scope.
- Provide compassionate care for patients, addressing their concerns and ensuring a positive
- Room patients and obtain patient medical history, vital signs and current complaints at intake.
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Perform point of care testing, injections and EKGs based on patient presentation in office.
- Orient and train new staff on proper procedures and policies.
Medical Assistant Extern
Penn Medicine
04.2021 - 05.2021
- Obtained patient medical history, medication information, symptoms and allergies.
- Obtained accurate medical histories from patients, highlighting critical information.
- Submitted prescriptions to pharmacy via phone, fax or web.
- Collected histories, vitals and current complaints via patient interviews.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Shift Lead
CVS
09.2020 - 02.2021
- Delivered excellent customer service.
- Supervised the store’s crew through assigning, directing and following up of all activities.
- Managed POS operations.
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures, including setting up registers and checking products.
Operations Supervisor
Staples
10.2017 - 04.2019
- Delivered excellent customer service and assist customers with any questions or concerns.
- Managed selling floor and operational activities.
- Coached and mentor sales associates on building rapport.
- Presented solutions to identify and take action on selling opportunities.
- Encouraged and promoted ideas aligned to business needs and benefits
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Education
Certification -
Dawn Career Institute
Newark, DE06.2021
High School Diploma -
Kennett High School
Kennett Square, PA06.2017
Skills
- Updating Medical Records
- Cleaning and Organizing
- Clear Communication
- Vitals Collection and Documentation
- Data Entry
- Microsoft Office
- Cash Handling
- Complaint resolution
- Strong verbal and written communication
- Understanding Customer Needs
- Multitasking and Prioritization
- Patient and Empathetic
- Immunization Administration
- Exam Room Preparation
- Professionalism and Ethics
- Continuous Learning Attitude
Certification
- CPR/BLS-National Heart Association
- CCMA - Certified Clinical Medical Assistant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Medical Assistant
ChristianaCare
10.2021 - Current
Medical Assistant Extern
Penn Medicine
04.2021 - 05.2021
Shift Lead
CVS
09.2020 - 02.2021
Operations Supervisor
Staples
10.2017 - 04.2019
Certification -
Dawn Career Institute
High School Diploma -
Kennett High School
- CPR/BLS-National Heart Association
- CCMA - Certified Clinical Medical Assistant