Marnie Omland

• Maintained detailed, compliant records throughout claim process.

• Served as primary contact for policyholders, utilizing digital tools to investigate and settle claims.

• Reviewed policy language to assess coverage applicability for reported claims.

• Provided support to customers during stressful and emotional situations.

• Managed independent adjusters, engineers, and other experts involved in investigations.

• Utilized claim management software to enhance operational efficiency.

Facilitated clear and effective communication of coverage details with policyholders.

Executed on-site inspections to thoroughly document all reported losses.

Applied software tools to assess repair or replacement costs, aiming to achieve favorable settlements with contractors and homeowners.

Evaluated risk factors and submitted detailed reports to underwriting for identified liability concerns.

• Implemented strategic resolutions for complex property damage disputes.

• Examined documents, photographs, diagrams, and evidence for property loss assessments.

• Communicated with policyholders and agents to facilitate the claims process.

• Conducted interviews with experts like engineers and architects to analyze loss causes and repair options.

• Mentored and trained new employees to ensure operational effectiveness.