Elizabeth Ejiofor
Dallas
Summary
Service-focused professional with extensive experience in high-stakes customer service, financial accuracy, and relationship management. Proven ability to remain composed in fast-paced, high-pressure environments while handling sensitive situations and monetary responsibility. Seeking an upscale or fine dining position where professionalism, attention to detail, and elevated guest experience are essential.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Inside Property Adjuster
Allstate
03.2023 - 12.2025
- Served as primary point of contact for clients, delivering calm, empathetic, and professional service in high-stress situations
- Managed detailed financial estimates and settlements with accuracy and discretion
- Balanced high-volume workloads while maintaining consistent service quality
- Coordinated communication among multiple parties to ensure timely and satisfactory outcomes
Large Loss Inside Property Adjuster/Team Leader
Frontline Insurance
10.2022 - 01.2023
- Served as a team lead supporting adjusters handling complex, high-value cases
- Acted as a point of escalation, resolving issues with professionalism and discretion
- Guided team members on communication standards, accuracy, and workflow efficiency
- Maintained oversight of case quality, documentation, and timely resolution
- Balanced leadership responsibilities with direct client interaction in high-pressure situations
- Supported team performance while ensuring a consistent, high-touch client experience
Property Desk Adjuster
Pilot Catastrophe Services
02.2020 - 05.2022
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Delivered client-centered service during emotionally sensitive situations.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Developed effective techniques to mitigate losses.
Education
Bachelor of Arts - Integrative Studies
University of North Texas
Denton, TX12-2019
Skills
- High-Touch Customer Service
- Discretion & Confidentiality
- Financial Accuracy
- High-Value Transaction Handling
- Attention to Detail
- Conflict Resolution & Discretion
- Team Collaboration & Support
Certification
TABC
Food Handler Certification
Languages
Italian
Native or Bilingual
Polish
Limited Working
Timeline
Inside Property Adjuster
Allstate
03.2023 - 12.2025
Large Loss Inside Property Adjuster/Team Leader
Frontline Insurance
10.2022 - 01.2023
Property Desk Adjuster
Pilot Catastrophe Services
02.2020 - 05.2022
Bachelor of Arts - Integrative Studies
University of North Texas