Marnita Gaylord

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volume with exceptional professionalism and efficiency.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Typically make routine outbound and receive inbound health related customer calls following set scripts, procedures.
• Maintains complete customer/patient confidentiality for all health, personal and other customer information.
• Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email, chat regarding reporting of patient results, inquires of tests and services needed to provide superior service.

My son had major hip surgery.

• Followed supervisor instructions to complete tasks on time.
• Delivered fragile cargo safely by employing secure packing methods and careful handling techniques during transport process.
• Improved customer satisfaction by providing timely and efficient transportation services.
• Coordinated closely with team members on shared routes or multi-vehicle assignments for optimized performance.

• Interacted with clients and utilized excellent organizational skills
• Technical data order entry for national and international customers
• Resolve consumer problems and questions in a high volume inbound call center
• Ensured a high quality of technical customer service and negotiated conflicts promptly
• Maintained customer relations through communications with patrons and employees
• Traveled to various trade shows, set up and sold items
• Trained new employees in the warehouse
• Pulling, packing and shipping orders within Federal Express System
• Receiving inventory into Great Plains system
• Knowledge of Great Plains, Starship software
• Laserfiche scanning of orders and receiving.