MARO KEBWE
IT Tech
MIDLAND,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
End User Support Technician
Archrock
Midland, TX
03.2022 - 09.2022
- Trained and supported end-users with software, hardware and network standards and use processes.
- Patched software and installed new versions to eliminate security problems and protect data.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Assisted with updating technical support best practices for use by team.
End User Support Specialist
Covenant Health
Hobbs, NM
08.2021 - 02.2022
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
- Followed up with employees to verify optimal customer satisfaction following support engagement and problem resolution.
- Provided onsite technical support to 40+ employees
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
IT Support Specialist
Odessa College
Odessa, TX
02.2020 - 05.2021
- • Administered servers, desktop computers, and printers.
- • Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures.
- • Set up equipment for employee use, ensuring proper installation of cables, operating systems, and appropriate software.
- • Answered user inquiries regarding computer software or hardware operation to resolve problems.
- • Helped users via telephone to diagnose and triage problems.
IT Support Specialist
BLUE TECH MOTORS
South St. Paul, MN
12.2019 - 02.2020
- Addressed and resolved routine user issues.
- Supported team computer needs with skilled installation of devices, cables and software.
- Oversaw daily performance of computer systems.
- Set up equipment for employee use, ensuring proper installation of cables, operating systems, and appropriate software.
Education
Associate of Science - Computer Science
Odessa College
Odessa, TX 01.2020 - 05.2021
Skills
Data recovery
Hardware and Software Installation
Product Troubleshooting
Technical issues analysis
Software deployment management
Timeline
End User Support Technician
Archrock
03.2022 - 09.2022
End User Support Specialist
Covenant Health
08.2021 - 02.2022
IT Support Specialist
Odessa College
02.2020 - 05.2021
Associate of Science - Computer Science
Odessa College
01.2020 - 05.2021
IT Support Specialist
BLUE TECH MOTORS
12.2019 - 02.2020