Marosha Powell
Charlotte,NC
Summary
Experienced executive Housekeeping Manager with strong background in managing operations. Successfully led teams to maintain high standards of cleanliness and efficiency in upscale environments. Demonstrated leadership and team-building skills, along with keen eye for detail and excellent organizational abilities. Along with being
proactive and a goal-oriented professional, with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Executive Housekeeping Manager
Midas Hospitality
Charlotte, NC
05.2025 - Current
- Led a team of housekeeping staff, ensuring training compliance and adherence to quality standards.
- Coordinated cross-departmental communication to enhance overall hotel operations and guest services seamlessly.
- Maintained required records of work hours, budgets and payrolls.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Developed and implemented housekeeping standards to enhance guest satisfaction and operational efficiency.
- Conducted regular inspections to ensure alignment with brand standards and regulatory requirements.
Night Auditor
Sree Kings
Charlotte, Nc
08.2024 - 12.2024
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Reconciled daily financial transactions and generated accurate end-of-day reports.
Housekeeping Supervisor
Sree Kings
Concord , NC
01.2024 - 08.2024
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
FedEx Package Handler(Part Time)
FedEx
Concord, NC
10.2021 - 01.2024
- Loaded and unloaded packages from delivery vehicles with attention to safety protocols.
- Collaborated with team members to maintain workflow efficiency during peak hours.
- Followed safety regulations to maintain safe work environment.
Task Force Housekeeping Supervisor
Holiday Inn Express Hotel
Charlotte, NC
05.2023 - 08.2023
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Created and implemented daily cleaning schedules for staff members.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Scheduled employees' shifts according to occupancy levels at the hotel.
Housekeeping Supervisor
Hilton Garden Inn Hotel
Charlotte, NC
11.2022 - 05.2023
- Trained and mentored staff on efficient cleaning techniques and safety procedures.
- Conducted regular inspections to maintain quality control across all guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
Housekeeping Supervisor
Residence Inn Marriott
Charlotte, NC
12.2019 - 03.2021
- Monitored inventory levels and ordered supplies as necessary.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Supervised daily housekeeping operations, ensuring adherence to cleanliness standards and protocols.
Hostes/Busser
Olive Garden
Concord, NC
04.2017 - 08.2019
- Welcomed and seated guests promptly, ensuring a positive dining experience.
- Monitored dining area to assess server capacity and estimate wait times.
- Assisted in coordinating large group reservations, enhancing overall guest satisfaction.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted servers by delivering food and beverages promptly, ensuring customer satisfaction.
Education
High School Diploma - Office Administration
Penn Foster Career School
Scranton, PA11.2016
Home Inspection - Real Estate And Construction/Building Inspection
American Home Inspectors Training
Online 12.2026
Skills
- Health and safety compliance
- Task delegation
- Strong leadership
- Staff training and development
- Recruiting and interviewing
- Teamwork and collaboration
- Attention to detail
- Active listening
- Decision-making
- Adaptability and flexibility
- Effective communication
Certification
- Administrative Assistant, Job Corp, - 2016
- Certified HR Professional, Job Corp - 2016
Timeline
Executive Housekeeping Manager
Midas Hospitality
05.2025 - Current
Night Auditor
Sree Kings
08.2024 - 12.2024
Housekeeping Supervisor
Sree Kings
01.2024 - 08.2024
Task Force Housekeeping Supervisor
Holiday Inn Express Hotel
05.2023 - 08.2023
Housekeeping Supervisor
Hilton Garden Inn Hotel
11.2022 - 05.2023
FedEx Package Handler(Part Time)
FedEx
10.2021 - 01.2024
Housekeeping Supervisor
Residence Inn Marriott
12.2019 - 03.2021
Hostes/Busser
Olive Garden
04.2017 - 08.2019
High School Diploma - Office Administration
Penn Foster Career School
Home Inspection - Real Estate And Construction/Building Inspection
American Home Inspectors Training