Vickie Caballero
Wichita,KS
Summary
Results-driven Executive Housekeeping Manager with expertise in staff training, hiring, health and safety compliance, scheduling, inventory and quality assurance. Proven ability to enhance guest satisfaction through streamlined operations and effective team management.
Overview
11
11
years of professional experience
Work History
Executive Housekeeping Manager
Hilton Garden Inn/ StepStone Hospitality Group
Wichita, KS
02.2019 - Current
- Supervised daily operations of housekeeping departments, ensuring high standards of cleanliness and guest satisfaction.
- Developed and implemented training programs for housekeeping staff, enhancing efficiency and service quality.
- Managed inventory levels of cleaning supplies and equipment, optimizing costs and availability.
- Conducted regular inspections of guest rooms and public areas, maintaining compliance with Hilton's quality standards.
- Collaborated with other departments to streamline processes, improving overall hotel operations and guest experience.
- Established safety protocols for housekeeping operations, ensuring employee well-being and compliance with regulations.
- Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
- Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation yearround.
Front Desk Agent/ Hilton Honors Champion
Hilton Garden Inn/ Schulte Hospitality Group
Wichita, KS
11.2014 - 02.2019
- Managed guest check-ins and check-outs, ensuring efficient service and satisfaction.
- Provided information on hotel amenities and local attractions to enhance guest experience.
- Handled reservations and room assignments using property management system for accuracy.
- Resolved guest inquiries and complaints promptly, maintaining high service standards.
- Trained new front desk staff on procedures and customer service excellence guidelines.
- Collected room deposits, fees, and payments.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Ensured accurate billing and payment processing, reducing errors and guest disputes.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Roswell High School
Roswell, NMSkills
- Customer service focus
- Housekeeping
- Health and safety compliance
- Task delegation
- Scheduling proficiency
- Employee engagement
- Strong leadership
- Staff training and development
- Health and safety regulations
- Chemical handling
- Staff management
- Inventory control
- Quality assurance
- Recruiting and interviewing
- Expense tracking
- Housekeeping management
- Room inspection
- Laundry operations
- Evaluating
- Customer service
- Problem-solving
- Multitasking Abilities
- Reliability
- Excellent communication
- Adaptability and flexibility
- Decision-making
- Administrative skills
- Safety protocols
Timeline
Executive Housekeeping Manager
Hilton Garden Inn/ StepStone Hospitality Group
02.2019 - Current
Front Desk Agent/ Hilton Honors Champion
Hilton Garden Inn/ Schulte Hospitality Group
11.2014 - 02.2019
Roswell High School
Employee of the year in my first and third year working here and after that I became a manager.
Every year each Hilton Property chooses an employee that goes above and beyond their job title. The GM appointed me my first year and then he left the next year. The new GM appointed me my 3rd year here and it was his first year in that position. After that I became a manager and didn't qualify for that promotion again.