Marq Dennard
Dallas,TX
Summary
Top performing project specialist and client relationship manager known for delivering exceptional results meeting and consistently surpassing company averages. Proven ability to drive revenue, growth, customer service and increase market penetration through effective business planning, presentation, and employee training. Maintains focus in demanding work environments under monthly deadlines and high-pressure conditions. Meets challenges head-on while effectively completing multiple backend assignments and tasks. Motivated to continue to learn, support and grow as a client facing, relationship management and business professional.
Overview
7
7
years of professional experience
Work History
Project Specialist
NextGen HealthCare
2023.01 - Current
- Enhanced client satisfaction by delivering projects on time and within budget constraints.
- Maintained detailed documentation of project progress, facilitating smooth handovers and seamless transitions between phases.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality output.
- Established clear lines of communication between all parties involved in projects, preventing misunderstandings or miscommunications from jeopardizing outcomes.
- Championed best practices in project management across the organization through training sessions, workshops, or other knowledge-sharing initiatives.
- Leveraged data-driven insights to make informed decisions about resource allocation and prioritization of tasks.
Implementation Specialist
UniFirst
2021.11 - 2023.12
- Developed strong relationships with personnel, fostering trust and confidence in the implementation process.
- Reduced personnel onboarding time by developing comprehensive training materials and delivering tailored user sessions.
- Established clear project milestones and deliverables, ensuring timely completion of tasks and transparent communication to stakeholders.
- Provided ongoing support to personnel post-implementation, addressing any concerns or issues promptly and professionally.
- Served as a subject matter expert for both internal teams and personnel during the implementation process, providing guidance and clarification when needed.
- Contributed to the continuous improvement of implementation processes through regular feedback sessions and lessons learned discussions.
- Created a positive learning environment by incorporating adult learning principles into all instructional designs.
Assistant Commercial Account Manager
HUB International Insurance Services
2017.01 - 2019.03
- Provided exceptional customer service, addressing commercial lines clients promptly and maintaining open lines of communication with clients.
- Developed comprehensive reports to keep senior management informed on account status and progress towards goals.
- Maintained detailed records of each account, documenting interactions, transactions, correspondence, agreements, and related information for easy access by team members as needed.
- Streamlined account management processes for improved efficiency and higher revenue generation.
- Evaluated client feedback and implemented appropriate changes to enhance overall customer satisfaction.
- Assisted in the development of marketing materials, enhancing brand visibility within the target market segment.
- Processed cancellation requests from carriers and provided resolution to maintain financial equity.
Education
Bachelor of Science - Healthcare Administration
Jackson State University
Jackson, MS12.2016
Skills
- Client Relationship Management (Outlook, Excel, SalesForce, Workday)
- SaaS Project Management
- B2B Sales/Marketing
- IT Support and Ticketing (JIRA, SalesForce, mySQL, )
- Critical Thinking
- Detail Oriented
- Project Planning/Tracking (SmartSheet)
- Adult Learning Techniques
- ILT (Instructor Lead Training) Facilitation
- Team Building
Timeline
Project Specialist
NextGen HealthCare
2023.01 - Current
Implementation Specialist
UniFirst
2021.11 - 2023.12
Assistant Commercial Account Manager
HUB International Insurance Services
2017.01 - 2019.03
Bachelor of Science - Healthcare Administration
Jackson State University
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