Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marq Mallory

Greenville,NC

Summary

Dynamic sales professional with a proven track record at Leaf Home, excelling in customer relations and strategic planning. Adept at enhancing client satisfaction and driving revenue growth through effective upselling techniques. Strong interpersonal communication skills and a commitment to performance improvement ensure exceptional service and lasting client relationships.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Representative

Leaf Home
11.2023 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.

Supervisor

Sanderson Farms Processing Plant
10.2020 - 11.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Forklift Operator

Sanderson Farms Processing Plant
09.2017 - 10.2020
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

Kitchen Manager

Winslow’s Tarven
04.2017 - 07.2018
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.

Education

JH Rose High School
Greenville, NC

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Relationship building
  • Product and service knowledge
  • Complex Problem-solving
  • Client service
  • Objection handling
  • Process improvement
  • Customer needs assessment
  • Performance improvement
  • Strategic planning
  • Customer success management
  • Account management
  • Strategy development
  • Staff training
  • Records management
  • Time management
  • Contact follow-up
  • Post-sales support
  • Inside and outside sales

Certification

CRC certified

Forklift operator certified

Timeline

Sales Representative

Leaf Home
11.2023 - Current

Supervisor

Sanderson Farms Processing Plant
10.2020 - 11.2023

Forklift Operator

Sanderson Farms Processing Plant
09.2017 - 10.2020

Kitchen Manager

Winslow’s Tarven
04.2017 - 07.2018

JH Rose High School

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Marq Mallory