Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Marqaelah Williams

Roseville,MI

Summary

People-oriented banking professional successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying business needs to develop and deliver creative solutions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Account Executive

UWMC
Pontiac, MI
08.2023 - Current
  • Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.
  • Attended networking events to build relationships with potential customers.
  • Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.

Mortgage Loan Officer

Rocket Mortgage
05.2021 - 07.2023
  • Gathered client debt, credit and income information to determine loan eligibility.
  • Informed customers of application deadlines, approvals and denials..
  • Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
  • Stayed abreast of lending regulations, industry trends and market rates.

Team Leader

Rocket Mortgage
1 2020 - 04.2021
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

Executive Vendor Resolution Specialist

Rocket Mortgage
02.2019 - 01.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Executive Project Underwriter

Rocket Mortgage
03.2018 - 02.2019
  • Analyzed loan risk and reviewed loan conditions and requirements.
  • Analyzed tax returns and financial statements to determine ongoing cash flow to support loan repayment.
  • Reviewed titles and appraisals to validate properties to meet insurer and guarantor guidelines.

Skills

  • Time management
  • Leadership
  • Effective communication
  • Analytical resolution
  • Negotiation Tactics
  • Market Research and Analysis

Certification

Macomb Community College

Associates of Business Administration

GPA: 3.9

2024

Timeline

Account Executive

UWMC
08.2023 - Current

Mortgage Loan Officer

Rocket Mortgage
05.2021 - 07.2023

Executive Vendor Resolution Specialist

Rocket Mortgage
02.2019 - 01.2020

Executive Project Underwriter

Rocket Mortgage
03.2018 - 02.2019

Team Leader

Rocket Mortgage
1 2020 - 04.2021

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Marqaelah Williams