Marqayla Louis
Beaumont,TX
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
Work History
Mark W. Stiles Units
Correctional Officer
Beaumont, TX
11.2023 - 10.2024
- Collaborated with mental health professionals to address inmate needs effectively.
- Managed inmate classifications and movements to reduce potential conflicts.
- Developed and implemented safety protocols to enhance operational efficiency.
- Led incident investigations to identify root causes and prevent recurrence.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
Level 3 Security
SOML Houston
Houston, TX
10.2018 - 11.2023
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Responded promptly to incidents, providing detailed reports for investigations.
- Collaborated with law enforcement to address security concerns and enhance community relations.
- Evaluated security systems effectiveness, recommending improvements for enhanced safety measures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Verification Specialist
Healix,LLC
Sugar Land, Remote
02.2015 - 10.2018
- Reviewed documentation for accuracy and completeness in patient verification processes.
- Collaborated with healthcare providers to resolve discrepancies in patient information.
- Verified customer accounts, ensuring data accuracy and compliance.
- Maintained comprehensive records of customer verifications and associated documentation.
- Managed billing activities related to medical specialties efficiently.
- Handled multiple tasks and priorities in a high-volume, fast-paced environment.
Education
High School Diploma -
Central Medical Magnet High School
Beaumont, TX05-2014
Skills
- Data entry
- Compliance documentation
- Insurance verification
- Patient scheduling
- Customer relationship management
- Attention to detail
- Excel manipulation
- Time management
- Quick learner
- Detail-oriented
- Inmate monitoring
- Safety and security enforcement
- Self-defense tactics
- Stress tolerance
- Weapons training
- self-discipline
- Mental health awareness
- Correctional facility procedures
- Inmate supervision
Education and Training
other
Timeline
Mark W. Stiles Units
Correctional Officer
11.2023 - 10.2024
Level 3 Security
SOML Houston
10.2018 - 11.2023
Verification Specialist
Healix,LLC
02.2015 - 10.2018
High School Diploma -
Central Medical Magnet High School