Marquise Chopra
San Diego,CA
Summary
Results‑driven IT and wireless support professional with 7+ years of experience in technical troubleshooting, customer operations, and high‑volume sales environments. Skilled in diagnosing hardware/software issues, optimizing device performance, and delivering clear, customer‑focused solutions. Known for strong communication, accuracy in fast‑paced workflows, and the ability to build trust while driving results. Seeking a growth‑oriented role in technical support or field services where hands‑on expertise and customer success make a measurable impact.
Overview
10
10
years of professional experience
Work History
CEO
Christ On The Rise Ministries
09.2023 - Current
Ministry Leader / Speaker
Independent Ministry Work | 2021–Present
- Lead weekly teachings and discussions focused on personal growth, clarity, and community support.
- Produce and deliver podcast messages, reaching listeners with practical and motivational content.
- Provide one‑on‑one guidance, active listening, and conflict‑resolution support.
- Organize small‑group fellowship sessions to build connection and shared purpose.
Mobile Expert Sr.
T-Mobile
04.2017 - Current
- Upsold devices, protection plans & accessories to 50+ daily customers, surpassing sales targets by enhancing customer engagement.
- Provided hands-on tech support (iOS/Android), managed software updates and hardware setup to achieve 95% customer satisfaction.
- Processed transactions with 100% accuracy daily using POS systems, ensuring seamless financing, payments, and upgrades.
CEO
Maxintosh Enterprise
12.2015 - Current
- Established home IT support business, repairing hardware/software, installing components (RAM/SSD), and removing malware to enhance customer satisfaction.
- Resolved 200+ annual issues, decreasing repeat calls by 40% through root-cause analysis and cultivating vendor partnerships.
Collections Agent (Contractor)
Westlake Financial Services
08.2022 - 11.2023
- Recovered over $120K in accounts receivable annually while ensuring 100% data accuracy in high-volume workflows.
- Negotiated repayment plans for delinquent accounts, securing 85% voluntary compliance through empathetic negotiation.
- Managed inbound and outbound calls to negotiate payment plans.
- Handled customer inquiries regarding account status and payment options.
- Documented customer interactions in the collections management system.
Wireless Expert / Sales Associate
Enjoy/T-Mobile
01.2016 - 05.2019
- Delivered comprehensive wireless solutions, including plan comparisons, device setups, and accessory sales, enhancing customer satisfaction.
- Trained new hires on customer service protocols, recognized with "Customer Champion" award (2018) for quick and empathetic issue resolution.
UPS Package Handler (Seasonal)
United Parcel Service
10.2015 - 12.2015
- Processed and sorted 300 packages daily during peak season, achieving timely delivery with zero safety incidents.
- Sorted packages by destination for efficient loading and delivery.
- Loaded delivery trucks with packages according to route plans.
Education
High School Diploma - Computer Engineering Technology
Continental Academy
01.2002
Skills
- Customer Relationship Management
- Upselling/Cross-Selling
- Sales techniques
- POS Systems
- Device Financing Options
- Windows/macOS Repair
- Device troubleshooting
- Hardware installation
- Network troubleshooting
- Technical support
- Microsoft Office
- Time Management
- Team Collaboration
- Conflict Resolution
- Active Listening
Training
- Google IT Support Certificate (Coursera)
- CompTIA A+ Prep
References
Available upon request.
Timeline
CEO
Christ On The Rise Ministries
09.2023 - Current
Collections Agent (Contractor)
Westlake Financial Services
08.2022 - 11.2023
Mobile Expert Sr.
T-Mobile
04.2017 - Current
Wireless Expert / Sales Associate
Enjoy/T-Mobile
01.2016 - 05.2019
CEO
Maxintosh Enterprise
12.2015 - Current
UPS Package Handler (Seasonal)
United Parcel Service
10.2015 - 12.2015
High School Diploma - Computer Engineering Technology
Continental Academy