Marqualon Humphries

As a security guard, I sit at the security point and ensure no prohibited items enter or exit the production area. I screen each and every person who enters and leaves. Being social and friendly to everyone building a positive and healthy work environment. As well as doing a routine patrol of the exterior and interior of the production area to ensure all areas are checked and secure.

• Completed incident reports regarding violations of policies or procedures.
• Adhered to daily patrol schedules to support a consistent security presence throughout the property.
• Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
• Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto the premises.
• Provided friendly and professional assistance to employees, visitors, and customers.

My job is to sell a memorable experience to our customers. I give them the vacation of their dreams. I handle in and outbound calls. When clients call I educate them regarding our products and services. I built rapport with customers so I could better serve their needs and put together the best vacation package for them. I also do a lot of upselling, like adding on more services, such as excursions and fun add-ons.

• Coordinated travel arrangements, including flights, hotels, and car rentals, for a diverse client base.
• Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
• Provided customers with detailed information about travel destinations and packages.
• Sold vacation packages by creating memorable experiences tailored to customers' dreams.

As a Geek Squad agent, I troubleshoot and address repair issues, upsell products and sell extended warranties, handle outbound and inbound calls, and work the floor as a Sales advisor selling products like cell phones and appliances plus extended warranties.

• Developed key customer relationships to increase sales.
• Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
• Provided customers with information on products and services available.
• Developed customized sales techniques to sell and upsell services to new and existing clients successfully.