Marque Daniels
Fort Washington,Maryland
Summary
Dynamic professional with extensive experience at BIG Stick, excelling in guest service and supply replenishment. Proven ability to engage customers and enhance their experience while maintaining high standards in fast-paced environments. Strong problem analysis and critical thinking skills contribute to effective teamwork and operational efficiency.
Overview
12
12
years of professional experience
Work History
Server/Barback/Bartender
BIG Stick
Washington, DC
03.2019 - 04.2024
- Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs
- Maintained spotless, a well-stocked bar organized and ready for customer demands
- Replenished bar glasses, garnishes and condiments
- Maintained detailed inventory of bar supplies and stocked work areas
- Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens
- Removed and disposed of bags from trash receptacles in and around bar area
- Took food and drinks to bar and table customers
- Removed, washed and polished empty glasses, took plates to kitchen and discarded trash
- Sliced and pitted fruit used to garnish drinks
- Cleaned up spills and brought replacement items to tables
- Checked identification for each person purchasing alcohol
- Used POS system to ring up customers and open and close tabs
- Placed orders for spirits, beer and liquor at start of each shift to maintain bar inventory
- Poured drinks using standard pour according to specifications
- Made friendly conversation with customers to provide enjoyable bar experience
- Effectively multitasked within fast-paced environment
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
Assistant Teacher
Highroad School
Philadelphia, MD
08.2017 - 08.2019
- All inquiries of references and prerequisites upon request
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect
- Assisted teacher with enrichment activities, correcting papers or supervising classroom to foster a positive learning environment
- Created calm and disciplined classroom environment to improve student focus
- Remained calm and patient in student interactions to support individual growth and development
Teacher Assistant
Phillips Schooling
Braddock, VA
08.2015 - 06.2016
- Maintained a safe, educational environment for students during learning and free play time
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect
- Assisted teacher with enrichment activities, correcting papers or supervising classroom to foster a positive learning environment
- Worked with students to reinforce learning material or skills introduced by teacher
- Observed student performance and analyzed individual records to assess progress
- Evaluated students monthly and adjusted lessons accordingly to incorporate improvements
Retail Associate
National Stadium
Washington, DC
06.2012 - 09.2014
- Rang up retail purchases and processed payment cards, returning appropriate cash and coins to customers
- Welcomed customers offered to help locate items and suggested merchandise without being intrusive or pushy
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer
- Engaged with customers to determine appropriate items to fit needs
- Assisted customers by phone regarding store operations, products, promotions and orders
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment
Retail Sales Associate
Verizon Center, Service Dunk Team
Washington, DC
12.2013 - 08.2014
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Helped customers by answering questions and locating merchandise
- Initiated friendly conversation with customers to determine level of assistance required
- Followed company policies, rules and procedures to promote company goals and maintain safety
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment
Education
Associates - Early Education
Livingstone College
Salisbury05.2015
Princeton Day Academy -
Princeton Day Academy
Bowie06.2010
High School Diploma -
Friendly High School
Fort Washington, MD06.2008
Skills
- Problem Analysis
- Critical thinking
- Ability to work in a team setting
- Oral and written communication
- Microsoft Office
- Basic software and computer knowledge
- Cash register
- Guest service
- Supply replenishment
- People skills
- Good work ethics
- Active listening
Community Service
- Delivered meals to homeless/ less fortunate families.
- Participated in D.C shelters.
Activities
- High School Varsity Basketball.
- Princeton Day Academy Basketball Team.
- Peer Mediator.
Timeline
Server/Barback/Bartender
BIG Stick
03.2019 - 04.2024
Assistant Teacher
Highroad School
08.2017 - 08.2019
Teacher Assistant
Phillips Schooling
08.2015 - 06.2016
Retail Sales Associate
Verizon Center, Service Dunk Team
12.2013 - 08.2014
Retail Associate
National Stadium
06.2012 - 09.2014
Associates - Early Education
Livingstone College
Princeton Day Academy -
Princeton Day Academy
High School Diploma -
Friendly High School
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