Summary
Overview
Work History
Education
Skills
Timeline
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Marque Hatcher

Gary,IN

Summary

Experienced Document Processor with over 5 years of expertise. Demonstrated ability to handle complex tasks, manage multiple projects, and effectively prioritize. Skilled in organizing and filing documents. Offering excellent interpersonal skills and keen desire to learn and grow within customer service field. Brings dedication to understanding customer needs and strong problem-solving abilities. Ready to use and develop communication and problem-solving skills in Customer Care role.

Overview

9
9
years of professional experience

Work History

Customer Care Assistant

Manpower (Allstate Insurance Co)
04.2019 - Current
  • Processed changes to claims in a timely manner
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Developed and implemented strategies for resolving complex claims
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Trained other staff in claims handling procedures
  • Utilized computer systems to manage claims and maintain detailed records

Machine Operator

Kellogg Company
04.2018 - 04.2019
  • Promoted quality, productivity, cost, safety and morale to achieve positive results in all areas of the business
  • Performed multiple root cause analysis and problem solved solutions
  • Utilized various inspection and measurement tools to validate work
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Adhered to all safety regulations and standards
  • Recorded production data and maintained accurate records

Account Supervisor

Amazon
08.2015 - 03.2018
  • Coordinated with internal teams to ensure timely and accurate delivery of products and services
  • Trained and mentored junior staff in best practices and processes
  • Verified, corrected, and shared monetary and non-monetary data to appropriate parties
  • Conducted walk-throughs prior to and after events
  • Monitored and managed account receivables to ensure timely payments

Education

Bachelor of Science - Law: Criminal Justice

Argosy University
Chicago, IL
10.2018

Associate of Science - Criminal Justice

Danville Area Community College
Danville, IL
05.2011

High School Diploma -

Percy L. Julian Highschool
Chicago
05-2009

Skills

  • Verbal Communication Skills
  • Document filing
  • Call center experience
  • Appointment scheduling
  • Complaint handling
  • Follow-up calls
  • Inbound customer service
  • Adaptability and flexibility

Timeline

Customer Care Assistant

Manpower (Allstate Insurance Co)
04.2019 - Current

Machine Operator

Kellogg Company
04.2018 - 04.2019

Account Supervisor

Amazon
08.2015 - 03.2018

Associate of Science - Criminal Justice

Danville Area Community College

Bachelor of Science - Law: Criminal Justice

Argosy University

High School Diploma -

Percy L. Julian Highschool

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Marque Hatcher