Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Marque Jeter

Washington,DC

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Expert Technician with great technical and mechanical abilities. Resolves faults by troubleshooting, diagnosing and fixing diverse problems. Adapts easily to challenges of each work assignment.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Shoe City
Baltimore, MD
03.2021 - 05.2023
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Analyzed market trends to identify opportunities for product expansion or improvement.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.

Telecommunications Specialist

Starry Internet
Washington, DC
05.2022 - 10.2022
  • Installed and configured telecommunications equipment, including modems, routers, switches, and cables.
  • Analyzed customer requirements to determine appropriate telecommunication systems solutions.
  • Performed troubleshooting for hardware and software related issues on telecom networks.
  • Provided technical support to customers regarding their telecom products and services.
  • Developed test plans and conducted tests to ensure proper functioning of telecom systems components.
  • Resolved customer inquiries by providing answers in accordance with company policies and procedures.
  • Conducted periodic maintenance checks on all telecom systems components to ensure optimal performance.
  • Configured voice over internet protocol devices such as IP phones, softphones.

Field Service Technician

TEK Systems/KCI Technologies
Upper Marlboro, MD
06.2020 - 05.2022
  • Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
  • Performed troubleshooting on electronic circuits and systems.
  • Collaborated with other technicians to resolve complex issues quickly and efficiently.
  • Responded promptly to emergency service requests from clients.
  • Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
  • Calibrated instruments according to established procedures.
  • Completed all necessary paperwork for service calls in a timely manner.
  • Operated hand tools and power equipment according to corporate safety procedures.
  • Documented repair methods and maintenance processes to improve support analysis.

E2 Optics Cable Technician

Optics Tech
Rockville, MD
04.2019 - 06.2020
  • Installed and tested coaxial cable, fiber optic cables, and other related equipment.
  • Performed maintenance activities on existing cable systems, including troubleshooting problems with signal strength or clarity.
  • Ensured that all installations met industry standards for safety and quality assurance.
  • Inspected cable lines to identify any damage or corrosion that could affect service.
  • Repaired faulty connections by removing old wiring and replacing it with new wiring as needed.
  • Tested newly installed cables using specialized testing equipment such as voltmeters, signal level meters and sweep frequency generators.
  • Worked closely with engineering staff to coordinate projects that required multiple technicians on site at once.
  • Updated records of customer accounts in company databases to maintain accurate information on service requests.

Fiber Engineer Technician

Decisive Communications Inc.
Frederick, MD
04.2014 - 05.2019
  • Installed, set up and repaired devices and system components.
  • Pulled lines to proper tension for safety and durability of installation work.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Strung cables between newly installed or existing poles and restrung cables due to damage or sagging.
  • Set up modems and other hardware with necessary cables.
  • Handled multiple simultaneous deployment projects against strict deadlines.

Education

High School Diploma -

Coolidge High School
Washington, DC
06-2008

Skills

  • Assembly and installation
  • Diagnostic abilities
  • Installation planning
  • Telecommunications

References

References available upon request.

Timeline

Telecommunications Specialist

Starry Internet
05.2022 - 10.2022

Assistant Store Manager

Shoe City
03.2021 - 05.2023

Field Service Technician

TEK Systems/KCI Technologies
06.2020 - 05.2022

E2 Optics Cable Technician

Optics Tech
04.2019 - 06.2020

Fiber Engineer Technician

Decisive Communications Inc.
04.2014 - 05.2019

High School Diploma -

Coolidge High School

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Marque Jeter