Marquee Anthony
Hudson,Florida
Summary
Proven IT Desktop Analyst with a track record of enhancing team efficiency at Capgemini through expert troubleshooting and remote desktop management. Skilled in technical support and communication, adept at driving solutions with a focus on data backup and recovery. Actively pursuing Comptia SEC+ to further bolster technical prowess.
Overview
2
2
years of professional experience
Work History
IT Desktop Analyst
Capgemini
2023.04 - Current
- Assisted my team as a Subject Matter Expert with issues regarding troubleshooting procedures and efficiently assisting users.
- Trained for and worked multiple different tasks within the project ex. Shipping Hardware, Service desk technician, Subject Matter Expert (SME) Assisting the team with troubleshooting related issues and procedures.
- Worked with ticketing system ServiceNow for incident documentation and managed accounts through active directory.
- Worked with various hardware management platforms such as Meraki, Airwatch, Hosted Estate Manager, and mainly POS systems IE. terminals,printers, windows computers.
- Currently studying in order to get Comptia SEC+ Certificate
- Worked a hybrid schedule being in the office three days of the week and remotely the other two
Technical Support Representative
CGS Tampa
2022.09 - 2023.03
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
Education
High School Diploma -
Sickles Highschool
Tampa, FL06.2020
Skills
- Strong Communication Skills
- Remote Desktop Management
- Technical support expertise
- Data Backup and Recovery
Timeline
IT Desktop Analyst
Capgemini
2023.04 - Current
Technical Support Representative
CGS Tampa
2022.09 - 2023.03
High School Diploma -
Sickles Highschool
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