Mar'Quel West
Dallas,Texas
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
11
11
years of professional experience
Work History
Machine Operator
American Textile Co.
Dallas, TX
02.2023 - Current
- Operated weaving machines to produce high-quality textile products.
- Trained employees on safety protocols, proper use of machinery, and quality control processes.
- Provided guidance and support to workers regarding their duties and responsibilities.
- Supervised a team of 7-9 workers in the assembly line department.
Photographer
Freelance
Atlanta, GA
08.2017 - Current
- Strengthened membership loyalty, executing flawless customer service and account management.
- Collaborated with clients to plan shoots and boost satisfaction with photos.
- Engaged customers with proactive strategies to understand needs and develop successful solutions.
Operations Manager
CW Studios, LLC
Atlanta, GA
08.2016 - 11.2019
- Educated customers on special pricing opportunities and company offerings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Recruited, hired, and trained crew members on application of projects, customer relations, and customer service.
Equipment Rental Coordinator
American Intercontinental Uinversity
Atlanta, GA
08.2015 - 07.2016
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Explained policies and reviewed documentation to obtain signatures.
Education
Bachelor of Arts - Digital Film
American InterContinental University
Atlanta, GA09.2016
Skills
- Customer relations
- Inbound and Outbound Calling
- Quality control
- Business development understanding
- Project management abilities
- Microsoft Office expertise
Timeline
Machine Operator
American Textile Co.
02.2023 - Current
Photographer
Freelance
08.2017 - Current
Operations Manager
CW Studios, LLC
08.2016 - 11.2019
Equipment Rental Coordinator
American Intercontinental Uinversity
08.2015 - 07.2016
Bachelor of Arts - Digital Film
American InterContinental University