Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marquela Heade

Minneapolis,MN

Summary

Proven professional with a track record of enhancing operational efficiency at Sam's Club by adeptly managing inventory levels and streamlining checkout processes. Demonstrates exceptional safety awareness and customer service skills, ensuring secure parcel delivery and fostering positive interactions. Achieved significant improvements in transaction accuracy and customer satisfaction through meticulous attention to detail and robust weather tolerance.

Overview

1
1
Certification

Work History

Customer Service Cashier

N/A
  • Demonstrated exceptional courtesy and professionalism in customer interactions during deliveries.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Counted money in drawers at beginning and end of each shift.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.

Catering Attendant

N/A
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Organized, labeled, and showcased products efficiently.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Issued refunds promptly and accurately.
  • Organized shelf inventory in front check-out areas.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Collaborated with kitchen staff to ensure accurate and efficient workflow
  • Provided friendly, courteous service to create memorable moments for guests.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Processed customer payments and balanced cash drawers.
  • Cleaned and organized kitchen, dining and service areas.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Delivery Driver

N/A
  • Delivered packages to customer doorsteps and business offices.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.

Education

Some College -

Empire Beauty School
Bloomington, MN

Skills

  • Safety awareness, cashiering House keeping, customer Services, sales associate /stocking
  • Parcel delivery
  • Weather tolerance
  • Vehicle loading

Certification

Pca Certificate# CNA certificate

  • ServSafe Food Handler's Certification
  • State Driver's License

Timeline

Delivery Driver

N/A

Customer Service Cashier

N/A

Catering Attendant

N/A

Some College -

Empire Beauty School

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Marquela Heade