Marquena Carter
Philadelphia,PA
Summary
Dedicated and hardworking professional with experience in Behavioral Health, Administration and Security. Skilled in team leadership, training and development, as well as development and implementation of Mental Health programs and protocols. Offering to work both independently and as collaborative member of team to improve processes and meet organizational goals.
Overview
18
18
years of professional experience
Work History
Behavioral Health Specialist
Thomas Jefferson Hospital
Philadelphia, PA
01.2024 - Current
- Provided direct patient care in a behavioral health setting, including assessment and treatment of mental health issues.
- Provided guidance regarding available community resources for further assistance.
- Evaluated new patients referred from primary care providers or other sources.
- Developed and implemented treatment plans for individuals with mental health problems.
- Conducted individual and group therapy sessions to address psychological and emotional issues.
- Monitored client progress through regular assessments and documented changes in behavior or symptoms.
- Facilitated therapeutic activities such as art therapy, music therapy, and recreational activities.
- Maintained accurate records of client interactions, including documentation of progress notes, evaluations, diagnoses, treatments, referrals.
- Assisted clients in developing coping skills to manage stress, anxiety, depression, and other mental health issues.
- Participated in team meetings to discuss cases and review clinical decisions.
- Assisted patients in developing personal goals and strategies for improving their quality of life.
- Documented information for charts, progress reports, assessments and other paperwork within specific timeframes.
Behavioral Technician
SCALP PROGRAM
Philadelphia, PA
05.2021 - Current
- Assisted with building life and social skills useful for everyday activities and interactions.
- Planned and implemented individualized interventions as part of behavior treatment plans.
- Developed activity plans and instructional materials to assist with treatment.
- Applied proven strategies to positively affect client behaviors.
- Created multidisciplinary treatment plans for patients with other service providers and professionals.
- Documented behavioral incidents to keep accurate records.
- Completed daily client rounds and tracked client movements.
- Completed patient reports daily and submitted to management for evaluation.
Correctional Officer
Philadelphia Department Of Prisons
Philadelphia, PA
07.2009 - 04.2021
- Maintained clear and open communications with facility areas to support safe operations.
- Instructed inmates on work detail and oversaw work-site transportation.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Detected potential threats and quickly defused conflicts.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
- Applied non-violent response tools and physical restraint during problematic situations.
- Contributed to and developed rehabilitation programs to treat juvenile delinquents.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Recommended treatment strategies and diagnostic efforts to enhance inmate well-being.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
- Communicated with clients and families effectively building lasting relationships.
- Communicated with patients regarding continuing care and medications and discussed treatment plans with family members and guardians.
- Effectively managed daily charting for each patient.
- Provided client assessments upon admission and discharge.
Psychiatric Technician
Hahneman University Hospital
New Philadelphia, PA
07.2017 - 08.2019
- Communicated with clients and families effectively building lasting relationships.
- Communicated with patients regarding continuing care and medications and discussed treatment plans with family members and guardians.
- Effectively managed daily charting for each patient.
- Provided client assessments upon admission and discharge.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Delivered one-on-one, group therapy, and counseling services.
- Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
- Defined strategies and created plan to achieve ambitious operational objectives.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Customer Service Representative
Prudential Financial
Willow Grove, PA
02.2006 - 06.2009
- Upheld quality control policies and procedures to increase customer satisfaction.
- Executed on-time and under-budget project management to resolve complex issues.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Created and implemented process improvements to maximize efficiency.
- Set up and activated customer accounts.
- Analyzed customer activity to promote safe and secure environment.
- Consulted with customers to resolve service and billing issues.
- Upheld privacy and security requirements for customer information.
- Digitized over numerous medical records and organized files.
- Recorded and filed patient data and medical records.
- Classified information into chronological, alphabetical or numerical order.
- Coded index materials with stamp identification for filing.
- Implemented new filing system and created updated forms.
- Destroyed files and materials upon request using secure method to prevent data breaches.
- Entered information into computer databases with zero errors.
- Operated mechanized files to retrieve records.
Education
License/Certificate - Personal Care Home Administation
P.E.P.P Unlimited
Doylestown, PA04.2019
Real Estate, Property Managment, Financing - Real Estate
Temple University
Philadelphia, PA05.2017
Associate of Science - Culture, Science And Technology
Community College of Philadelphia
Philadelphia, PA08.2015
Fox Chase School of Business
Temple University
Philadelphia, PA10.2005
High School Diploma -
Dobbins A.V.T.S High School
Philadelphia, PA06.2001
Skills
- Crisis Management
- Inmate Supervision
- Crisis Prevention Intervention (CPI)
- Incident Reporting
- File and Record Maintenance
- Emergency Response
- Restraint Techniques
- Recreational Activities
- Behavioral Disorders Familiarity
- Strategic Planning and Organization
- Excellent Problem Solver
- Public Safety
- Disciplinary Actions
- Occupational Hazards and Safety Precautions
- Progress Documentation
- Mental Healthcare
- Verbal and Written Communication
- Patient Counseling
- Problem Solving
- Behavioral Health
- Active Listening
- Behavior Observation
Timeline
Behavioral Health Specialist
Thomas Jefferson Hospital
01.2024 - Current
Behavioral Technician
SCALP PROGRAM
05.2021 - Current
Psychiatric Technician
Hahneman University Hospital
07.2017 - 08.2019
Correctional Officer
Philadelphia Department Of Prisons
07.2009 - 04.2021
Customer Service Representative
Prudential Financial
02.2006 - 06.2009
License/Certificate - Personal Care Home Administation
P.E.P.P Unlimited
Real Estate, Property Managment, Financing - Real Estate
Temple University
Associate of Science - Culture, Science And Technology
Community College of Philadelphia
Fox Chase School of Business
Temple University
High School Diploma -
Dobbins A.V.T.S High School
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