Nahzje Quail
Los Angeles,CA
Summary
Dynamic Behavioral Health Technician with a proven track record at Thomas Jefferson Hospital, showcasing exceptional adaptability and leadership skills. Excelled in enhancing client recovery, demonstrated through innovative problem-solving and effective team collaboration. Expert in putting Customers and Patients first,with a knack for elevating customer service standards with over 10 years of experience. Achieved significant improvements in patient care and facility operations. Looking forward to pursue a career with Metro Neogov exceeding expectations in the Bus Operator position.
Overview
11
11
years of professional experience
Work History
Behavioral Health Technician
Thomas Jefferson Hospital
09.2021 - Current
- Manage and monitor about 20 women and 15 of their young children with substance abuse in recovery program daily.
- Build and maintain positive staff relationships to promote teamwork and better serve clients.
- Keeps facility clean, perform basic maintenance and restock supplies to support program needs.
- Monitor clients medications at reserved times.
- Conduct client rounds to observe residents.
- Transport women and children to and from appointments in facility van.
Bus Operator
SEPTA
01.2017 - 04.2021
- Safely Transported passengers to and from destinations.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from bus.
- Adhered strictly to traffic laws and safety guidelines while operating bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard bus during challenging situations.
- Efficiently processed fare payments using various methods such as cash, cards, or mobile applications.
- Informed various passengers about route details, schedules, transfers, and fare policies as needed.
Community Outreach Specialist
Horizon House
06.2013 - 10.2016
- Established positive relationships with 10-20 homeless participants regularly building rapport within the city.
- Offered personalized support to homeless participants needing shelter services, helped connect each person with available resources and relevant team members.
- Recorded and transcribed confidential client information into applicant tracking system and database while providing applicants with meals, clothing and transportation.
- Increased referrals by calling on target groups, organizations and professionals.
Education
High School Diploma -
Mastery Charter School
Philadelphia, PA06.2013
Skills
- Customer Service
- Adaptability
- Computer Literacy
- Creative Problem Solving
- Patient services
- Teamwork
- CPR/First Aid Certified
- Leadership
- Writing/Communication
- Organization
- Incident Reporting
- Defensive Driving
Languages
Arabic
Professional Working
Spanish
Professional Working
Timeline
Behavioral Health Technician
Thomas Jefferson Hospital
09.2021 - Current
Bus Operator
SEPTA
01.2017 - 04.2021
Community Outreach Specialist
Horizon House
06.2013 - 10.2016
High School Diploma -
Mastery Charter School
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