Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marques John

Covington

Summary

Motivated Claims Adjuster specializing in property claims, with a proactive approach to quick case resolution. Skilled in handy work and proficient in Word, Excel, car, and CRM programs. Adept at navigating complex insurance policies and providing exceptional customer service for timely and accurate claim resolutions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

PROPERTY INSURANCE ADJUSTER

Farmers Insurance
03.2023 - Current
  • Investigate and manage residential and commercial property claims from initial report to resolution - Interpret multiple insurance policies to determine coverage and liability - Prepare detailed estimates for property damage using industry-standard software - Negotiate settlements with contractors, vendors, and policyholders to ensure fair and timely claim resolution - Communicate coverage decisions clearly and professionally to all stakeholders
  • Remote

SALES CONSULTANT/BUYER

CarMax
01.2018 - 02.2023
  • Guide customers through the car buy experience from appraisal, test drives and arranging financing applications - Experience using Microsoft Office, Excel, PowerPoint with maintaining databases and spreadsheets - Collecting, interpreting, transcribing data to maintain accurate records and process transactions - Used CRM database to track referral and appointment data - Coordinate with the finance department to determine each customer's financing and ownership options - Attend and lead Sales meetings to discuss new processes and procedures, to analyze market trends and to discuss monthly metric goals

NIGHT AUDITOR AND FRONT DESK SUPERVISOR

Crowne Plaza IHG Hotels
01.2016 - 12.2018
  • Ensured guests received quality and professional customer care, always greeting all guests in a warm and friendly manner - Handled customer service requests and complaints, directing employees in various departments accordingly - Created invoices, daily audit checks, billing, paying vendors, employees and contractors for services rendered - Maintained hotel files and corporate tickler systems ensuring proper handling of protected personal information

Education

No Degree - Insurance

Alacrity Solutions
Waco, TX
07-2022

High School Diploma - undefined

Loganville High School
Loganville, GA
05.2013

Skills

  • Effective negotiation
  • Knowledge of Insurance Policies, Excellent Investigation Skills
  • Xactimate 1
  • Claims management
  • Strong Interpersonal and Communication Skills

Certification

  • Texas Department Of Insurance : License Number- 2772309
  • Rope and Harness Certification
  • State Farm Property and Auto Certification (Alacrity Solutions)
  • State Farm Estimatics Certification (Alacrity Solutions)
  • HAAG CERTIFIED (Alacrity Solutions)

Timeline

PROPERTY INSURANCE ADJUSTER

Farmers Insurance
03.2023 - Current

SALES CONSULTANT/BUYER

CarMax
01.2018 - 02.2023

NIGHT AUDITOR AND FRONT DESK SUPERVISOR

Crowne Plaza IHG Hotels
01.2016 - 12.2018

High School Diploma - undefined

Loganville High School

No Degree - Insurance

Alacrity Solutions